Week 1- Communication skills 1: the basics 1. Communication is the transmission of A. Information B. Meaning i. Only A is correct. ii. Only B is correct. iii. Both A & B are correct. iv. Neither A nor B is correct. 2. A person has a sore throat and is unable to speak. This is an example of i. Physical barrier ii. Psychological barrier iii. Physiological barrier iv. Language barrier 3. The “I” habit is the habit of: i. Talking about audience ii. Talking about ourselves iii. Talking about colleagues iv. Talking about friends 4. When content load of any message increases, the ability to __________ decreases. i. Remember ii. Transfer iii. Encode iv. Speak 5. An individual’s behavior in a foreign land becomes noticeable when it ____________ in relation to the foreign culture. i. Overlaps ii. Irritates iii. Deviates iv. Conforms 6. Which of the following is NOT an aspect of paralanguage? i. Facial expressions ii. Rate of speech iii. Pitch of voice iv. Volume of voice 7. The process of listening to understand in order to make evaluations and judgments about the content of the message is called i. Critical listening ii. Appreciative listening

iii. Diplomatic listening iv. Empathetic listening 8. Which of the following is NOT a characteristic of a good listener? i. The good listener has a mental framework to put ideas in. ii. The good listener actively engages the ideas the speaker presents. iii. The good listener asks questions. iv. Has strong convictions about his own ideas. 9. Which type of listening will help us to communicate in a better way in a socio-cultural environment? i. Critical listening ii. Appreciative listening iii. Diplomatic listening iv. Empathetic listening 10. Summarizing given facts while speaking is an act of i. Comprehension ii. Repetition iii. Shortening iv. Elaborating 11. To be assertive is to be: i. Firm ii. Precise iii. Aggressive iv. Loud 12. Which of the following is NOT true in the context of silence in communication? i. Silence generally raises your perceived credibility and authority. ii. Silence encourages others to speak. iii. Silence gives you time to think and gives your replies more credibility. iv. Silence is often perceived as a sign of your diffidence and passivity. 13. Which of the followings indicates that a person is NOT listening? i. He/ She does not maintain eye contact or reciprocity. ii. He/ She summarizes occasionally. iii. He/ She smiles and nods his/her head at times. iv. He/ She is nervous and doesn't ask questions. 14. During which part of a presentation or interaction do most speakers experience the greatest amount of anxiety? i. Introduction ii. Body iii. Conclusion iv. Question-and-answer period

Week-2- Communication skills 2: presentation and interaction 1. Before making any presentation, one should NOT bother about i. Culture and homogeneity of audience ii. Time frame iii. Language used iv. Seating arrangement 2. The first impression of the presenter, his/her clothes, style, voice etc. plays a very important role in impressing the audience i. True ii. False 3. Which of the following hints that your presentation is interesting? i. Blank stares of audience ii. Heads of audience in their hands iii. Crossed legged and hands iv. Intense eye contact 4. What is the name for the technique of generating many ideas quickly and uncritically in a group? i. Mind mapping ii. Brainstorming iii. Inspired thinking iv. Stimulated generation 5. A presentation can be started off with the ‘conclusion’. i. True ii. False 6. Which of the following statements is correct? i. Meaning cannot be generated from images. ii. Meaning is generated through the interaction of words and images. iii. Texts have only one interpretation even if the texts are associated with different images. iv. Images cannot ever be treated as texts. 7. Which of the following statement is INCORRECT? i. Images can express sense of priority. ii. Images can express sense of order. iii. Images can express emotion. iv. None of the above. 8. Which of the following word is communication derived from? i. Communis

ii. Common iii. Communicate iv. Interact 9. Which types of communicators are direct, straightforward and like to express their honest opinions? i. Noble communicator ii. Socratic communicator iii. Reflective communicator iv. None of the above 10. Which kind of communicator is good listener? i. Noble communicator ii. Socratic communicator iii. Reflective communicator iv. All of the above 11. ________________ is an important factor which helps a group to function effectively. i. Proper Attitude ii. Good relationship iii. Personality iv. Presentation skill 12. An effective group occurs when the members have _________________ and recognize that their personal success is dependent on the success of others. i. similar jobs ii. a common work environment iii. the same leader iv. a common goal 13. In Fisher’s model of group progression, in which stage does the group members get to know one another and come up with the problems they have convened to deal with ? i. Conflicts ii. Emergence iii. Orientation iv. Reinforcement 14. Which of the following postures should be maintained during a presentation? i. Leaning to one side

ii. Rocking back and forth iii. Turning your back on the audience whilst you speak iv. Standing comfortably with confidence 15. To be able to give a good presentation, a full rehearsal is i. Necessary ii. Useless iii. Optional iv. Redundant 16. Which of the following statements is correct? i. If the position of the images and texts are changed, they might produce different interpretations. ii. Static texts can act as images and as actors. iii. In concrete poetry, texts act as actors. iv. None of the above.

Week 3- Communication skills 3: Visual, nonverbal and aural communication 1. What is the concept of world picture according to Heidegger? i. World picture means picture of the world. ii. World picture means the world conceived and grasped as a picture. 2. People who are in powerful positions in social life i. Take up more space than normal people ii. Take up the same amount of space like that of normal people iii. Take lesser amount of space than normal people iv. None of the above 3. According to researchers, which component of communication contributes to the highest mode of our day to day communication? i. Oral ii. Written iii. Nonverbal 4. Who among the following is a theorist of Form perception? i. Michel Foucault ii. Wolfgang Iser

iii. Franz Kafka iv. Max Wertheimer 5. In a newly opened supermarket, the sale of various products was not satisfactory. The managers decided to play happy music and it was seen that the sale increased significantly. The music had helped create _____________ in the supermarket. i. Ambiguity ii. Ambience iii. Ambivalence iv. Amenity 6. Naturally appearing bodily gestures and postures are modified by the culture in which we live. i. True ii. False 7. Which of the following is correct? i. Perception is an act. ii. Perception is a process. iii. Perception is related to dealing with sensory information. iv. Perception does not include sensation. 8. Which of the following is correct? i. Ethereal music is the music of the earth. ii. Sound and silence always decide whether it is music or noise. iii. Sound has both spatial and temporal features. iv. None of the above 9. Which of the following is correct? i. Anahata nada means unheard sound. ii. Anahata sound is the root of all sounds. iii. Ahata nada is manifested music. iv. All of the above. 10. What is timbre? i. Pitches played at the same time. ii. The distinctive sound of an instrument. iii. Highness or lowness on notes iv. None of the above

11. What is a micro-expression? i. Real expression coming up temporally after the emotion being masked. ii. Real expression coming up temporally before the emotion being masked. iii. False expression coming up temporally after the emotion being masked. iv. False expression coming up temporally before the emotion being masked. 12. What are squelched expressions? i. Expressions which are suppressed before they can appear fully. ii. Expressions which are suppressed after they appear fully just for a few moments. iii. Expressions which are false. iv. None of the above. 13. Which of the following is correct? i. The full form of FACS is ‘Facial Action Coding System’. ii. Ekman developed FACS. iii. FACS suggests that voluntary muscles play a significant role in the expression of false emotions. iv. All of the above 14. Which of the following is correct? i. Deceit will occur if a person expresses fake emotions. ii. Deceit will occur if a person substitutes one emotion for another emotion iii. Deceit will occur if a person expresses micro-expressions. iv. All of the above 15. Which of the following statements is INCORRECT? i. Mediation is something that stands between you and reality. ii. Heartbeat which is not a visual event can still be visualized with the advent of modern technology. iii. The distinction between the real and the copy became problematized with the advent of computer art. iv. In terms of interaction between images and texts, present day advertisements have not changed much compared to the advertisements in the 1920s.

Week-4: Interpersonal communication 1: individuals, groups and cultures 1. Proxemics is a type of ______________ communication strategy used for conflict management. i. Nonverbal ii. Verbal 2. What is the meaning of the Greek work from which ‘dynamics’ has been derived? i. Strength ii. Power iii. Force iv. Authority 3. Which factor plays an important role in the self-disclosure stage of formulating a relationship? i. Trust and mutual exchange of thoughts ii. Relationship potential iii. Giving information iv. All of the above 4. In general, a dramatic increase or decrease in self-disclosure in a relationship reflects __________________. i. some significant changes in the relationship ii. that the relationship has stabilized iii. that the relationship is over iv. nothing, since it is common in all relationship 5. Which of the following is correct? i. Large scale networks are examples of macro level of social networking. ii. Social networking is a recent phenomenon. It did not exist in ancient times. iii. To improve networking, one should make friends with everybody online. iv. None of the above 6. In the Tuckman model of group development, groups at the _________________ stage, start the creative process of focusing on their goals but may become entangled in the interpersonal conflict between individuals. i. norming ii. forming iii. adjourning iv. storming

7. Which of the following formal groups are created by the organization to accomplish some specific goals within an unspecified time frame? i. Command groups ii. Functional groups iii. Interest groups iv. Task groups 8. Which of the following factors affects group behavior? i. Group member resources ii. Group processes iii. Group tasks iv. All of the above 9. The study of ___________________ helps us to recognize the formation of a group and states how the group should be organized, lead and promoted. i. Group dynamics ii. Group behavior iii. Effective communication iv. Group formation 10.________________ is a conflict which occurs between two or more members of the same group or team. i. Intergroup conflict ii. Intragroup conflict iii. International conflict iv. None of the above 11. Which style of conflict management involves pushing one viewpoint at the expense of another or maintaining firm resistance to another person’s actions? i. Avoiding style ii. Forcing style iii. Accommodating style iv. Compromising Style 12. Which of the following is an example of moderate relationship? i. Relationship between father and daughter ii. Relationship between shopkeeper and customer iii. Relationship between a ticket-collector and passenger iv. Relationship between two colleagues of an institute

13. An assembly or collection of people is not considered as a group unless it has a _______________. i. proper work place ii. common goal iii. good behavior iv. decent communicating ability 14. Surya has many friends on Facebook. They are friends from his college. He and his friends regularly share information regarding class notes, test papers, syllabus etc. on Facebook. They also share their personal and group photos. Which level of networking is this? i. Meso Level ii. Macro Level iii. Micro Level iv. None of the above 15. A person goes to a park every day in the evening and often sees a small girl playing with her puppy. Every time they look at each other, both exchange smiles and the girl wave her hand while returning home. What kind of relationship is this? i. Moderate ii. Casual iii. Passing iv. Deep 16. Read the following case carefully. Rekha is a 21 years old girl working in the corporate sector at the basic level, but she has high ambition regarding her career. She has many contacts on Facebook although she does not know most of them because whoever sends a ‘friend request’ to her, she accepts and when she finds automated friend suggestions by Facebook, she sends friend requests to them too. In this way she has a huge number of contacts online and the list is increasing daily. She spends 2 hours daily on Facebook writing status updates, uploading her photos and posting various kinds of things. However, she seldom reads others’ posts or does follow ups. Now choose the most appropriate option. i. Rekha has very good online social networking skills. ii. Rekha has very bad online social networking skills. iii. Rekha’s online social networking skills need to be improved. iv. Rekha’s long list of contacts indicates that she knows very well how to make friends and maintain friendship on social networks.