Case Study | Google Apps for Education
Vaal University of Technology WDNHVLWVȴUVWVWHSVLQWRWKHFORXG with Google Apps Organization 9DDO8QLYHUVLW\RI7HFKQRORJ\987 EDVHGLQ9DQGHUELMOSDUN6RXWK$IULFD KDVDSSUR[LPDWHO\VWXGHQWVIURPFRXQWULHVUHDGLQJDZLGH YDULHW\RIVXEMHFWVLQFOXGLQJWHFKQRORJ\HQJLQHHULQJDUWVKRVSLWDOLW\ PDQDJHPHQWDQGPDUNHWLQJ,WVPLVVLRQLVWRSURGXFHKLJKO\HPSOR\DEOHDQG HQWUHSUHQHXULDOJUDGXDWHVZKRFDQLPSDFWVRFLHW\IRUWKHEHWWHU At a glance What they wanted to do: ȏ &XW,7PDLQWHQDQFHEXUGHQE\PRYLQJ WRDFORXGEDVHGHPDLOVHUYLFH ȏ 3UHSDUHVWXGHQWVIRUFDUHHUVZLWKD EHVWLQFODVVFRPPXQLFDWLRQVV\VWHP What they did ȏ ,PSOHPHQWHG*RRJOH$SSVIRU(GXFDWLRQ IRULWVYDOXHLQFUHDVHGHPDLOVWRUDJH HDVHRIXVHDQGORZPDLQWHQDQFH What they accomplished ȏ 6XFFHVVIXOO\PRYHGHPDLOVHUYLFHVWR WKHFORXGVLJQLȴFDQWO\UHGXFLQJLQWHUQDO V\VWHPPDLQWHQDQFHDQGOLFHQVLQJIHHV ȏ /DLGWKHJURXQGZRUNIRUDZLGHUUDQJH RIFROODERUDWLRQWRROVWRLPSURYHWKH VWXGHQWH[SHULHQFH
Challenge 9DDO8QLYHUVLW\LVFRPPLWWHGWRRHULQJLWVVWXGHQWVDQH[FHSWLRQDOOHDUQLQJ HQYLURQPHQWWKDWSUHSDUHVWKHPIRUWKHLUIXWXUHFDUHHUV7HFKQRORJLFDOVNLOOV DUHFULWLFDOWRWKHLUVXFFHVVDVDUHHHFWLYHFRPPXQLFDWLRQVWHDPZRUNDQG LQGHSHQGHQWOHDUQLQJ 8QIRUWXQDWHO\WKH8QLYHUVLW\ȇVHPDLOV\VWHPZDVLQVXɝFLHQWIRUVWXGHQW QHHGVȊ2XUROGHPDLOV\VWHPZDVKRVWHGRQVLWH,WKDGDPHJDE\WH VWRUDJHOLPLWZKLFKPHDQWVWXGHQWPDLOER[HVȴOOHGXSTXLFNO\DQGHPDLOV ZLWKODUJHDWWDFKPHQWVFRXOGEHSUHYHQWHGIURPUHDFKLQJWKHUHFLSLHQWVRQFH VWRUDJHFDSDFLW\ZDVUHDFKHGȋH[SODLQV'DYLG5DPDVRGL([HFXWLYH'LUHFWRU RI,76HUYLFHVDW987Ȋ,QDGGLWLRQVWXGHQWVZHUHRQO\DEOHWRDFFHVVWKHLU XQLYHUVLW\HPDLODFFRXQWVRQFDPSXV7KLVODFNRIRVLWHDFFHVVPHDQWVWD VWXGHQWFRPPXQLFDWLRQZDVQRWDVHHFWLYHDVLWFRXOGEHȋ
“The system is very intuitive and while we received helpful guidance from Google engineers at the beginning of the process, we needed very little help to get the system up and running for our 21,000 students.” —David Ramasodi, Executive Director, IT Services, VUT 2SHUDWLRQDOFKDOOHQJHVZHUHHYHQPRUHGHHSO\URRWHGȊ:HDUHDVPDOO LQVWLWXWLRQZLWKOLPLWHGUHVRXUFHVDQGWKHPDLQWHQDQFHRIWKHROGV\VWHPZDV DELJMREȋFRPPHQWV$WWLH1DXGH,76HUYLFHV0DQDJHURI2SHUDWLRQVQRWLQJ WKDW987FRXOGQȇWDRUGWRXSJUDGHWKHROGLQWHUQDOO\KRVWHGHPDLOV\VWHP,Q DGGLWLRQ1DXGHVD\VȊZHZHUHLQXQGDWHGZLWKVSDPZKLFKZHFRXOGQȇWEORFN HHFWLYHO\(PDLOLVRQO\RQHRIDQXPEHURIKLJKSULRULW\SURMHFWVWKDWZH RYHUVHHEXWUHODWLYHO\VSHDNLQJLWZDVWDNLQJXSIDUWRRPXFKRIRXUWLPHȋ Solution 7RUHGXFHLQWHUQDOPDLQWHQDQFHEXUGHQVWKH8QLYHUVLW\VRXJKWWRRXWVRXUFH LWVHPDLOVHUYLFHȊ8VLQJVHUYLFHVKRVWHGRQOLQHRHUVDJUHDWZD\IRUUHVRXUFH VWUDSSHGRUJDQLVDWLRQVOLNHRXUVWRWDNHDGYDQWDJHRIEHVWLQFODVVWHFKQRORJ\ ZLWKRXWKDYLQJWRPDNHODUJHFDSLWDOLQYHVWPHQWV:HZHUHWKHUHIRUHYHU\NHHQ WRDGRSWDFORXGEDVHGHPDLOVHUYLFHIRURXUVWXGHQWVȋ5DPDVRGLH[SODLQV 987FKRVHWRIROORZWKHOHDGRIRWKHUXQLYHUVLWLHVUHSRUWLQJSRVLWLYH H[SHULHQFHVZLWK*RRJOH$SSVIRU(GXFDWLRQ7KH*RRJOH$SSVVXLWHLQFOXGHV *PDLOZLWKJLJDE\WHVRIHPDLOVWRUDJHȃDYDVWLPSURYHPHQWRYHUWKH PHJDE\WHFDSDFLW\RIWKHSUHYLRXVV\VWHP
About Google Apps for Education
*RRJOH$SSVIRU(GXFDWLRQLVDIUHHVXLWHRI KRVWHGFRPPXQLFDWLRQDQGFROODERUDWLRQ DSSOLFDWLRQVGHVLJQHGIRUVFKRROVDQG XQLYHUVLWLHV*RRJOH$SSVLQFOXGHV*RRJOH 0DLOZHEPDLOVHUYLFHV *RRJOH&DOHQGDU VKDUHGFDOHQGDULQJ *RRJOH'RFVRQOLQH GRFXPHQWVSUHDGVKHHWSUHVHQWDWLRQDQG IRUPFUHDWLRQDQGVKDULQJ *RRJOH9LGHR VHFXUHDQGSULYDWHYLGHRVKDULQJȃ *%IUHH DQG*RRJOH6LWHVWHDPZHEVLWH FUHDWLRQZLWKYLGHRVLPDJHVJDGJHWV DQGGRFXPHQWVLQWHJUDWLRQ DVZHOODV DGPLQLVWUDWLYHWRROVFXVWRPHUVXSSRUW DQGDFFHVVWR$3,VWRLQWHJUDWH *RRJOH$SSVZLWKH[LVWLQJ,7V\VWHPV )RUPRUHLQIRUPDWLRQSOHDVHYLVLW www.google.co.uk/a/edu )RUPRUHLQIRUPDWLRQRQ*RRJOH$IULFD 8QLYHUVLW\3URJUDPVSOHDVHYLVLW www.google.com/africa/ universityprograms/index.html “It is reassuring to know that the system is being maintained 24/7 by Google, whose technology resources and expertise far outweigh our own.” —Attie Naude, Manager of Operations, IT Services, VUT
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