Sharon Steed

#DPM2017

Herding Cats Positive and Effective Communication within Chaos

Everyday communication is chaotic @SharonSteed

#DPM2017

@SharonSteed

How do we handle this?

#DPM2017

@SharonSteed

#DPM2017

This is insane.

@SharonSteed

#DPM2017

@SharonSteed

#DPM2017

I stutter. @SharonSteed

#DPM2017

I talk about stuttering in all my talks to… o Acknowledge the issue o Be Transparent

@SharonSteed

#DPM2017

Acknowledging the issue means… o I’m taking ownership of it

o I’m allowing there to be a conversation surrounding it

@SharonSteed

#DPM2017

Being transparent is beneficial because… o I’m allowing you to have a voice in the conversation o Makes you feel safe to share your vulnerabilities with me @SharonSteed

#DPM2017

@SharonSteed

#DPM2017

Empathy: buzzword to verb

Empathy Understanding or sharing the feelings of another person. That thing that you should be doing to make your work environment suck less. @SharonSteed

#DPM2017

Empathy as a noun is merely an idea

@SharonSteed

#DPM2017

LOVE @SharonSteed

#DPM2017

@SharonSteed

Brand new LOVE is exciting!

#DPM2017

@SharonSteed

#DPM2017

Not so brand new LOVE…

….is WORK.

@SharonSteed

#DPM2017

Love as a noun is an idea. Love as a verb is a choice.

@SharonSteed

#DPM2017

@SharonSteed

#DPM2017

Love as a noun is an idea. Love as a verb is a choice.

Empathy as a noun is an idea. Empathy as a verb is a choice.

Why should you choose empathy? o Improved communication o Optimized collaboration o Diversity and inclusions issues die @SharonSteed

#DPM2017

Communicate with empathy for optimized collaboration @SharonSteed

#DPM2017

Your job as a project manager is a lot like herding cats.

How do you as project managers communicate with empathy? @SharonSteed

It starts with how we approach conversations

#DPM2017

The best conversations… o Leave you feeling inspired

o Empower you o Give you perspective @SharonSteed

#DPM2017

Great conversations require you to be active listeners

@SharonSteed

#DPM2017

How do you find peace in this chaotic communication?

How do you eliminate the chaos in your daily communication? Manage with affect. @SharonSteed

#DPM2017

Communication at its core is an act of great empathy

@SharonSteed

#DPM2017

Thank you #DPM2017!! Twitter: @sharonsteed Inquiries: [email protected]

STEED Herding Cats DPM2017.pdf

Page 1 of 33. Herding Cats. Positive and Effective Communication. within Chaos. Sharon Steed #DPM2017. Page 1 of 33. Page 2 of 33. Everyday. communication is. chaotic. @SharonSteed #DPM2017. Page 2 of 33. Page 3 of 33. Howdowe handle this? @SharonSteed #DPM2017. Page 3 of 33. Page 4 of 33.
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