PROCEDURE FOR FILING OF COMPLAINTS TO ALL CUSTOMERS: Complaints* for violations of this Citizen’s Charter shall be filed with and acted upon in accordance with the following: 1. For violations committed by the Division Chief or higher (Salary Grade 24 and above), complaints shall be filed with and acted upon by the Office of the Secretary, DENR through: Office of the Assistant Secretary for Internal Audit and Anti-Corruption Department of Environment and Natural Resources Visayas, Avenue, Diliman, 1100 Quezon City Telephone No. 9296626 local 2218 Email address at
[email protected] 2. For violations committed by rank and file employees (Salary Grade 23 and below), complaints shall be acted upon by: Office of the Regional Executive Director (concerned RED’s address)
Telephone No.
or email at
Bureau Director (concerned bureau)
Telephone No.
or email at
3. In any event, you may also contact the Office of the Ombudsman and the Civil Service Commission, respectively, at: Office of the Ombudsman Ombudsman Building, Agham Road, North Triangle, Diliman, Quezon City Telephone Nos. (+632) 927-4102; 927-2404; 0926-699-4703 Civil Service Commission Civil Service Commission, Constitution Hills, Batasang Pambansa Complex Diliman, 1126 Quezon City Telephone Nos. (+632) 932-0111 and 0917-839-8272 * See attached complaint form which must be duly accomplished and notarized. Verbal complaints shall be acted upon by the concerned Section Chief/Division Chief as soon as possible.
SA MGA GUSTONG MAGREKLAMO, BUUIN ANG SUMUSUNOD NA SINUMPAANG SALAYSAY: Ako si
, Filipino,
taong gulang,
(Pangalan)
(edad)
nakatira sa
, ay inirereklamo (tirahan)
si/sina: 1. (Pangalan)
(Posisyon)
(Pangalan)
(Posisyon)
(Pangalan)
(Posisyon)
2. 3.
Sa salang hindi pagsunod sa DENR Citizen’s Charter, partikular sa: (lagyan ng tsek ang mga nuukol) 1. Takdang oras 2. Tamang hakbang 3. Takdang bayarin 4. Paghingi ng dagdag na dokumento, bayarin o anumang kondisyon Para sa Citizen’s Charter Process No. na naganap noong
(tukuyin ang numero mula 1-13) , bandang
(petsa)
, sa (oras)
(opisina, lugar)
Paglalahad ng detalye ng pangyayari:
Nilagdaan ngayon
, sa
, Philippines.
(petsa)
Pangalan at Lagda SUBSCRIBED AND SWORN TO ME THIS day of Philippines, with affiant exhibiting to me the following documents: Government Issued ID Cards/Passport No.
Doc No. Series of Fee Paid OR No.
: : : :
, in
Issue On/At
,