No. of Printed Pages : 2

M T M- 01

MASTER OF ARTS (TOURISM MANAGEMENT)

(NI

Term-End Examination

(NI

December, 2015 MTM-01 : MANAGEMENT FUNCTIONS AND BEHAVIOUR IN TOURISM Time : 3 hours Maximum Marks : 100 Note : (i) Attempt any five questions in about 600 words. (ii) All questions carry equal marks. 1.

Define MIS. Explain the significance of planning and controlling as a part of management processes. 5+15=20

2.

Explain the techniques used in different steps of decision making process.

3.

What do you understand by Organisational Culture ? Enumerate and explain the factors that determine the organisational culture. 6+14=20

4.

Discuss the antecedents and process of organisational change. 10+10=20

5.

Write short notes on : (a) Mission of an organisation (b) Types of conflict (c) Formal Organisation (d) Johari's window

MTM-01

1

20

4x5=20

P.T.O.

6.

What do you understand by Communication process ? What are the barriers to effective communication ? Elaborate with relevant 10+10=20 examples from tourism industry.

7.

Discuss the pre-requisites for effective delegation. Also discuss some common warming signals for 10+10=20 inter-department conflict.

8.

What are the different leadership styles ? What 15+5=20 makes one an effective leader ?

9.

Discuss the role of formal and informal groups in an organisation.

10.

Write short notes on any two : Resistance to change (a) (b) Managerial Skills MBO process (c)

MTM-01

2

20

2x10=20

MTM-01 MASTER OF ARTS (NI (TOURISM MANAGEMENT)

and controlling as a part of management processes. 5+15=20. 2. Explain the techniques used in different steps of. 20 decision making process. 3. What do you ...

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