Universal U‐PASS Advisory Board  Preliminary Summer Meeting  13 September 2011    1. The chair moves to add one agenda item at the end: logistics for meeting in  the future.  2. Josh: FAQs and email templates  a. A draft of the FAQs was sent out after the last advisory board meeting  but he did not receive any responses.  There were a few tweaks made  to those FAQs and they are now posted on the website.  i. Melanie: It would be nice to get the current copy of those with  the meeting minutes  b. Discussion about U‐PASS page within transportation services website.   The page should be easier to get to and perhaps linked to from the  MyUW mainpage  i. Josh and Chris: We will raise the profile of the webpage and let  you know how we’ve done that next week.  c. GPSS and ASUW may add U‐PASS information to their websites.  If so  they will link to Commuter Services’ page, particularly if the FAQs use  skip logic.   i. ASUW and GPSS will follow up to see who runs their respective  websites and will put them in communication with commuter  services’ webmaster.  d. SoundTransit hot topics should be updated to be Universal U‐PASS  hot topics instead.  e. Email templates for complaints (attached)  i. Discussion over how soon they will be released.  Student fees  are posted tomorrow (Wednesday, September 14) and  complaints will come in shortly after.  It’s important to have  the templates in place as soon as possible while still giving  ASUW and GPSS a time to review the messages.  ii. Rene expressed that some parts of these may cause a stir, some  students may be angry.  1. The board recommends create a couple of different  ways to creatively explain it.  Including rewording and  reworking at least half of the prompts and coming up  with new prompts.  ASUW and GPSS will brainstorm  and compose new templates within the week.  a. Template one will be active immediately as a  response to questions  b. Template four will also be active immediately  with the 2nd and last sentences struck and an  addition of FAQs  c. The last paragraph of template two becomes an  FAQ 

2. Email address will change since they have already  contacted ucommute or Commuter Services by  telephone initially.  Alicia will set up an advisory board  netID where all comments/concerns (not questions) go  (forwarded from ucommute)   a. Emails, for now, they will receive a generic  response that the advisory board is receptive to  their concerns.  3.

4.

5.

6.

  Stephanie: Deactivating U‐PASS with schedule changes  a. In the student database, when students change their classes, they  could go in and out of a class or major that would prevent them from  paying the SAF.  This is a very small population, but SDB needs to  know what to do for this small population in terms of the U‐PASS fee  and keeping their U‐PASS.  i. If they are no longer in the SAF pool within 1‐7 days they are  issued a complete refund and the U‐PASS is shut off  ii. If they are no longer in the SAF pool within 8‐30 days then they  are issued a 50 percent refund and the U‐PASS is turned off.  iii. After 30 days they will receive no refund. Should they continue  to have their U‐PASS?  1. Melanie: So this would mostly occur if a student was in  a fee‐based major but taking one state‐supported class,  and then dropped that one state‐supported class?  a. Stephanie: Yes, essentially.  b. Consensus: students issued no refund should hold their passes  through the end of the quarter.    Communications update  a. Sandwich boards will be posted at bus stops around campus and on  UW’s property above the bus stops on 15th Ave. NE  i. Will feature Commuter Services’ Tap and Paws (Pause)  campaign featuring Dubs  1. The advisory board was very pleased with the  advertisements  a. Slight confusion over the 24‐48 hour waiting  period portion.  Will be clarified by Commuter  Services’ communications team.     Binder update  a. Not enough time to cover this. The binder draft will be sent as a PDF  file to advisory board members to look over.     Logistics 

a. Meeting twice a month had been discussed at a previous meeting.  The  board now thinks meeting every week throughout October would  better assist in bringing everyone up to speed.  i. Alicia will schedule a meeting for next week or early the week  after.  She will also look into meeting times and locations for  the school year. 

Minutes September 13, 2011.pdf

Page 2 of 3. 2. Email address will change since they have already. contacted ucommute or Commuter Services by. telephone initially. Alicia will set up an ...

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