Lewis and Clark Law School - Computing Services Policy (Revised Summer 2015) Overview This policy describes the services provided by Law Computing Services in support of computer hardware, software, and peripherals used by Law School faculty, staff, and students.
What Computing Services Supplies – Faculty & Staff Hardware Computing Services supplies each faculty and staff member with a computer. Computing Services will ask if a laptop or desktop is preferred. Computing Services will also provide a standard wired keyboard, standard mouse, and for laptops, a docking station. Desktop computers will be replaced every 5 years and laptops will be replaced every 4 years. Computer lifecycle is not determined by user, but by position.
Software Computing Services provides software that is used by multiple departments. Generally, Computing Services will not provide software for individual or single department use. A list of the software provided can be seen below. Computing Services will attempt to support any software purchased directly by any department.
Printers Computing Services will ensure that each office area has access to a networked printer. Computing Services will provide toner or ink for networked printers only; toner or ink for personal printers will not be provided unless the printer is required for confidential printing.
What Computing Services Supports- Faculty & Staff
Hardware Computing Services will support any piece of hardware provided by the Law School. Computing Services will also help set up college-provided email accounts on personal smart phones or tablets. However, Computing Services cannot support personal hardware, including laptops, desktops, tablets, and smart phones. Computer Services will provide technical assistance for networked printers, and will install local print drivers as necessary.
Software Below is a list of software for which Computing Services guaranties support. Computing Services will look at issues with software outside of this list, but may not be able to resolve all issues. Macintosh - Full Support Windows - Full Support Adobe Dreamweaver
Adobe Dreamweaver
Adobe InDesign
Adobe InDesign
Adobe Illustrator
Adobe Illustrator
Adobe Photoshop
Adobe Photoshop
Adobe Photoshop Elements
Adobe Photoshop Elements
Endnote
Endnote
Fetch
WS32_FTP
FileMaker Pro
FileMaker Pro
Macintosh OS X.x
Windows XP, Windows 7
ExamSoft
ExamSoft
Firefox, Safari
Firefox, Microsoft Internet Explorer
Moodle
Moodle
Microsoft Excel
Microsoft Excel
Microsoft PowerPoint
Microsoft PowerPoint
Microsoft Word
Microsoft Word
Symantec AntiVirus
Symantec AntiVirus
ReadIris Pro
ReadIris Pro
Fuze
Fuze Thunderbird
Thunderbird
Razors Edge G-Lock Easy Mail
Macintosh - Partial Support
Windows - Partial Support
SPSS
SPSS
Parallels
Windows Vista
What Computing Services Supports- Students Computing Services offers limited support for student-supplied devices. Students will receive assistance installing software and configuring settings in order to connect to the Law School’s secure wireless network. Students will also receive assistance setting up access to the student printers located in the library, computer lab, and in Wood Hall. Computing Services staff can perform password resets for students, but will require photo ID to confirm name and ID number. Computing Services will not provide support for any other student-supplied hardware, including malware or virus removal, software installations, and malfunction diagnose.
Requesting Support
To streamline the support process, all requests for support must go through the Law Computing Services Hotline (x.6644) or
[email protected]. This will ensure that all requests for support are responded to as quickly and efficiently as possible. Computing Services provides support between the hours of 7am-8pm M-F when class is in session. When classes are not in session Computing Services provides support between the hours of 7am-5pm M-F. Limited weekend support is provided.
