Report “Lead Report” Summary: A historical report that provides the stats of all contacts that were abandoned in queue at skill group Fieldname

Description

Datafield/ Formula

Date

Date of contact dialed by dialer

Date

Phone

Calling party number

Phone

AgentName

Name of the agent

AgentName

AgentLoginID

ID used by an agent to logged in to the system

AgentLoginID

Campaign

Name of the campaign

Campaign

Team

Name of agent team

Team

CallStartTime

Time of the call when picked up by customer

CallStartTime

CallEndTime

Time of the call when disconnected by customer

CallEndTime

CallDuration

Total duration of call

CallDuration

hh:mm:ss

TalkDuration

Duration of contact while talking

TalkDuration

hh:mm:ss

HoldDuration

Duration of contact while on hold

HoldDuration

hh:mm:ss

HumanDisposition

Wrap-up entered by the Agent

HumanDisposition

SystemDisposition

Outcome of call from system

SystemDisposition

Available filters   

Date Time Campaigns Lead ID

© Expertflow

Format

Lead Report.pdf

SystemDisposition Outcome of call from system SystemDisposition. Available filters. Date Time. Campaigns. Lead ID. Page 1 of 1. Lead Report.pdf.

305KB Sizes 3 Downloads 144 Views

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