INFORMATION LETTER

GEN-04-98 9 August 2004 Revision E, 3 September 2013

TO:

All owners and operators of Bell Helicopters

SUBJECT:

CHANGES TO BHT CUSTOMER PROPERTY RETURN (CPR) PROCESS

Bell Helicopter receives thousands of parts each year, returned by customers for reasons such as warranty core returns, warranty repairs, customer property repair requests, new and reconditioned part returns, tool rentals, engineering evaluations, accident investigations or exchange program cores. We have dedicated resources and people to maintain the accuracy and expediency of this process for the benefit of our customers. This General Information Letter is distributed to advise our customers that all parts returned to Bell require a "Return Material Authorization" (RMA) number prior to being shipped to Bell. This is a standard best practice across many industries and ensures that once your part arrives it will be processed in a timely and accurate manner. This Information Letter is being revised to update contact information. RMA's will be easy to obtain using our VISTA Internet website: http://portal.bhti.com. RMA requests submitted on a normal business day will be approved and available the next day. It is necessary to include one copy of the RMA document in the container with the part and one copy of the RMA document on the outside of the container. For Domestic shipments, please utilize the following website as needed for guidance: http://www.bellhelicopter.com/en/support/pdf/Bell_Dom_Shipping.pdf. For International shipments: For shipments under 150 lb./68 kg, please ship via FedEx International Air economy. For all oversize/overweight shipments, please contact your local BDP International office. To find a BDP office near you, go to http://www.bdpinternational.com/global-locations/global-locator. Please ensure shipment under the ITAR exemption as/if necessary.

IL GEN-04-98E Page 1 of 4 ECCN EAR99

In order to expedite your shipment through U.S. Customs, please send a copy of the RMA, bill of lading or air waybill, and commercial invoice in English with the part numbers listed, and the values in U.S. Dollars to [email protected] or fax 817-278-8888. If you are shipping via ocean freight, these documents are required at least 72 hours prior to loading on the vessel in order to comply with the Importer Security Filing required by U.S. Customs. If you have any questions regarding your shipment, please contact the Bell Transportation Department at 817 280-3640. If you have questions regarding this process or need assistance in requesting an RMA document, please contact one of the following, depending on the type of return:

For Customer Property Repair/Overhaul (Bell Helicopter Piney Flats BHPF): RMA contact:

US, Canada & International:

CPR Support Representative Ph. 1‐855‐856‐1643 Fax (423)538-6198 [email protected]

For New Part Returns, CSF Buybacks, Reconditioned Part Returns, Rental Part Returns, Transfers, Exchanges: Please contact your assigned Bell Spares Administrator or call 1-800-FLYBELL.

All Engineering Evaluation returns must be coordinated through Bell Product Support Engineering for the appropriate model/classification. RMA Contact:

Gretchen M. Hathaway Commercial Warranty Specialist Ph: 1-817-280-1703 [email protected]

All Accident Investigation [email protected]. RMA Contact:

returns

must

Gretchen M. Hathaway Commercial Warranty Specialist Ph: 1-817-280-1703 [email protected]

IL GEN-04-98E Page 2 of 4 ECCN EAR99

be

coordinated

through

For All Warranty Claims: It is not necessary for the customer to request an RMA for a warranty return. All warranty claims, warranty replacement parts and warranty repair requests should be processed by utilizing the Bell VISTA Warranty website: http://portal.bhti.com, or by contacting the Bell Warranty Department at 817 280-3406. The warranty claim will generate an RMA as necessary for warranty core returns, or possible warranty repairs. -NOTEThe approved RMA document will have the correct “Ship To” address in the upper right hand corner. This address will vary based on the type of return, etc, so it is imperative to check this on each RMA document. -NOTEIt is imperative that parts not be shipped to any Bell Facility without an RMA document. -NOTEFor customers without Internet access, RMA's may be obtained by phone or fax, utilizing the attached Return Material Authorization Request form.

For any questions regarding this letter, please contact: Bell Helicopter CPR Group 1-855-856-1643 [email protected]

IL GEN-04-98E Page 3 of 4 ECCN EAR99

Return Material Authorization Request Not to be used for Warranty Claims Company Name

Customer ID Acct #

Address

Point of Contact

Address

Phone

City

State

Returns & Exchanges New Part Return

Zip

Customer Ref/PO#

Fax

Email

Repair & Overhaul & Engineering Evaluation/Accident Investigation Repair

Reconditioned Part Return

Overhaul

CSF Buy Back

Accident Investigation Authorized by:

Exchange Core Return

Engineering Evaluation Authorized by:

Rental Tool Return

Other

For Accident Inv./Engineering Eval., please provide authorization info above.

Part Number

Serial Number

Service Requested (Functional test, type overhaul, 8130 required, etc.)

----------------------Below this line for Bell Helicopter Use Only-------------------------Return To:

For Bell Helicopter use only

RMA # Processed by

Instructions to Customer:

1) You will receive the RMA Document back by email or fax. 2) Include one copy of the RMA Document in the shipment and one on the outside of the box/container. Any part not received within 30 days of having the RMA issued may have the RMA rescinded.

3) If applicable, ensure the component historical record is included when shipped.

IL GEN-04-98E Page 4 of 4 ECCN EAR99

INFORMATION LETTER GEN-04-98 9 August ... - BELL CUSTOMER

Sep 3, 2013 - RMA's will be easy to obtain using our VISTA Internet website: http://portal.bhti.com. RMA requests submitted on a normal business day will be approved ... http://www.bellhelicopter.com/en/support/pdf/Bell_Dom_Shipping.pdf.

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