CUSTOMER EXPERIENCE IS ESSENTIAL TO ADOPTING A CPM SOLUTION Recent industry analyst studies focused on user satisfaction and usage of Corporate Performance Management solutions shows a strong correlation between ease of use and overall satisfaction with CPM tools. Dresner Advisory Services –
The importance of enterprise planning 1 software
Wisdom of Crowds® Enterprise Planning Market Study A member of the Large Established Pure-Play market segment, Prophix is its leader. It scored above peer and overall averages and is best in class for virtually all measure across sales, value, technology/product, technical support, consulting services and integrity. It has a perfect recommend score.1
7.4%
2.1%
Somewhat Important
Not Important
17.2%
Important
Adoption of enterprise planning
32.2%
Critical
Adoption rates of CPM solutions is strong across the globe, businesses need solid solutions to implement, grow and succeed. 1 Adopted
Will adopt in 2015
Will adopt beyond 2016
Will adopt in 2016
41.2%
Very Important
100% 90% 80% 70% 60%
WHAT FRUSTRATES USERS THE MOST 3
50% 40% 30% 20%
TAKES TOO LONG
10% 0%
Latin America
North America
Europe,Middle East & Africa
LIMITED COLLABORATION
Asia Pacific
LABORINTENSIVE
Important features in a budgeting & planning solution 3
34% 28%
Ease of Use
Performance/ Scalability
Driver-based Planning
Finance Ownership
Continuous Forecasting
Workforce Planning
Scenario Modeling
LACK OF WORKFLOW
INABILITY TO MODEL ORGANIZATION
18%
20% 18%
The ability of each solution to support certain types of CPM processes is highly important but USABILITY and MODELING (for more advanced and/or integrated planning needs) also have a major impact in determining the business value a solution provides. 2
About Prophix Software Inc. Prophix Software automates financial processes such as budgeting, planning, consolidation, and reporting — improving a company’s profitability and minimizing its risks. Thousands of forward-looking organizations in more than 90 countries use software from Prophix to gain increased visibility and insight into their business performance. www.prophix.com
Sources:
LIMITED OWNERSHIP
1. Dresner Advisory Services, Survey Analysis: Wisdom of Crowds® Enterprise Planning Market Study, Howard Dresner, Jim Ericson, 22 June 2015. 2. Gartner, Inc. "Critical Capabilities for Corporate Performance Management Suites" by Christopher Iervolino, John E. Van Decker, July 27, 2015. 3. BPM, Survey Analysis: The Pulse of Performance Management, Craig Schiff, 28 May 2015.
15%
Infographics-Customer-Experience-Final.pdf
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