EXCELL-NT Solutions Making New Technologies Work for You

Schedule of Services and Rates as of March 2016 Ellucian Banner Services Level 1

Ellucian Banner Services Level 2

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General IT Services Level 1

General IT Services Level 2

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General IT Services Level 3 General IT Services Level 4

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Critical Care (i.e. I need help now!) On-demand, maximum 4-hour response time Remote support available Installation, Configuration, SQL Coding, Troubleshooting, Diagnosis, Problem Resolution Performance Analysis & Tuning Services Must be scheduled in advance (min. 2 days) Critical Care On-demand, maximum 4-hour response time Remote support available Installation, Configuration, Troubleshooting, Diagnosis, Problem Resolution Performance Analysis & Tuning Services Must be scheduled in advance (min. 2 days) Design Services General Consultation Services Project Management Services Implementation Services Training & Tutorials

$169/hr, one hour minimum

$139/hr

$99/hr, one hour minimum

$79/hr

$59/hr as quoted

Other Services Service Ten-Pack (STP): 

Ten (10) hours of service at the desired Level (Level 4 excluded)

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Pre-paid services, expended in 30-minute increments

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No mileage charges for on-site calls within a 15-mile radius of Abilene, TX ($0.60/mile after the first 15 miles on all other destinations)

Excell-NT Solutions

Jeff Leving, 110 Southfork Dr, Tuscola, TX 79562 325-260-9664 [email protected]