23 June 2017 EMA/835422/2016 Information Management Division

EudraVigilance auditable requirement project EudraVigilance training plan (version 4)

Project Maintenance Group 1 (consultation

11 December 2015

Eudravigilance Expert Working Group consultation

14 December 2015

Pharmacovigilance Risk Assessment Committee (PRAC) consultation

14 December 2015

European Risk Management Facilitation Group (ERMS-FG) adoption

04 February 2016

Heads of Medicines Agency information

16-18 February 2016

30 Churchill Place ● Canary Wharf ● London E14 5EU ● United Kingdom Telephone +44 (0)20 3660 6000 Facsimile +44 (0)20 3660 5560 Send a question via our website www.ema.europa.eu/contact

An agency of the European Union

© European Medicines Agency, 2017. Reproduction is authorised provided the source is acknowledged.

Table of contents Version 4 ..................................................................................................... 3 1. About this document ............................................................................... 4 1.1. Background ......................................................................................................... 4 1.2. Scope of document ............................................................................................... 4

2. Training curriculum ................................................................................. 6 2.1. Pharmacovigilance Operations: .............................................................................. 6 2.1.1. E-learning......................................................................................................... 6 2.1.2. Guidance documents .......................................................................................... 9 2.1.3. Webinars .......................................................................................................... 9 2.2. EudraVigilance Operations ................................................................................... 11 2.2.1. E-learning....................................................................................................... 11 2.2.2. Face to Face ................................................................................................... 14 2.2.3. Guidance documents ........................................................................................ 15 2.2.4. Webinars ........................................................................................................ 17 2.3. IT system Operations: ........................................................................................ 18 2.3.1. E-learning....................................................................................................... 18 2.3.2. Webinars ........................................................................................................ 19

EudraVigilance auditable requirement project EMA/835422/2015

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Versions Date

Version number

Summary of changes

5 April 2016

1.0

First version of the document

11 August 2016

2.0

Second version of the document. This has been updated in light of the go-live timelines of the EudraVigilance Auditable requirements project. Updates include: •

Indication of published modules during the first release, marked as ‘Available now’;

• 05 January 2017

3.0

Update of publication timelines for user manuals.

Third version of the document. This has been updated to reflect changes to the availability timelines of various training modules. Updates include: •

Indication of published modules during the first release, marked as ‘Available now’.

23 June 2017

4.0

Forth version of the document. Updates include: •

Timelines for the publication of user manuals and additional training modules;



Dates of support webinars and technical support webinars marked as ‘Dates available now’;



Hands-on training courses on the “NEW EudraVigilance System and the electronic reporting of ICSRs in the ISO/ICH E2B(R3) format”.

EudraVigilance auditable requirement project EMA/835422/2015

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1. About this document 1.1. Background The ‘EudraVigilance functionalities to be audited’ document, endorsed by EMA Management Board in December 2013, defines the functionalities of EudraVigilance in relation to the key deliverables set out in the pharmacovigilance legislation listed below that will be the subject of an independent audit as referred to in Article 24, paragraph 2 of Regulation (EC) 726/2004. •

Regulation (EC) No 726/2004 of the European Parliament and of the Council of 31 March 2004 laying down Community procedures for the authorisation and supervision of medicinal products for human and veterinary use and establishing a European Medicines Agency.



Directive 2001/83/EC on the Community code relating to medicinal products for human use.



Commission Implementing Regulation (EU) No 520/2012 of 19 June 2012 on the performance of pharmacovigilance activities provided for in Regulation (EC) No 726/2004 of the European Parliament and of the Council and Directive 2001/83/EC of the European Parliament and of the Council.

Based on an independent audit report that takes into account the recommendations of the Pharmacovigilance Risk Assessment Committee (PRAC), the EMA Management Board has confirmed and announced on 22 May 2017 when full functionality of the EudraVigilance database has been achieved and the system meets the defined functional specifications. The new EudraVigilance system will be released to all stakeholders/users on 22 November 2017.

1.2. Scope of document This document details the training curriculum that will be released to all EudraVigilance Stakeholders to prepare them on the changes introduced by the ‘EudraVigilance Auditable Requirements’ project in the EudraVigilance system. The intended audience is National Competent Authorities (NCAs), Marketing Authorisation Holders (MAHs) and Sponsors of Clinical Trials This document details all the training planned at stakeholder level. The training are organised around 3 areas: •

pharmacovigilance operations;



EudraVigilance operations;



IT Systems operations.

Each training area is supported either by: •

e-learning;



face to face training;



guidance documents;



support webinars.

EudraVigilance auditable requirement project EMA/835422/2015

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This document has been built in consultation with members of the Project Maintenance Group 1, EudraVigilance Expert Working Group and the Pharmacovigilance Risk Assessment Committee (PRAC), and adopted by the European Risk Management Facilitation Group. All training materials are published on the EudraVigilance training and support webpage on the EMA website.

EudraVigilance auditable requirement project EMA/835422/2015

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2. Training curriculum 2.1. Pharmacovigilance Operations: 2.1.1. E-learning Table 1. Pharmacovigilance Operations: E-learning Module

Training Topic

Training sub-

Learning Objectives

Target audience

topic PhV-M0

Introduction to

Reference

Publicatio

documentation

n date

This module provides an

NCAs, MAHs,

EV Auditable

Available

training offering by

overview of all training offerings

Sponsors of

Requirements Training

now

the EMA

planned by EMA in the area of

Clinical Trials

plan

This module provides an

NCAs, MAHs,

Stakeholder change

Available

EudraVigilance

overview of the

Sponsors of

management plan

now

functionalities and

pharmacovigilance legislation,

Clinical Trials

the 2010

which formed the basis for new

pharmacovigilance

or enhanced EudraVigilance

legislation –

functionalities. It outlines what

preparing for

steps need to be taken to

change

prepare for changes in business

N/A

EudraVigilance, ADR reporting and signal management providing learning paths for new and existing users. PhV-M1

New

N/A

processes and provides an overview of the key milestones and timelines that should be adhere to. PhV-M2

Implementing ISO

a: Key changes

This module outlines the key

NCAs, MAHs,

ICH E2B(R3)

Available

ICSR/ICH E2B(R3)

for

principles of the ISO/ICH

Sponsors of

Implementation Guide

now

EudraVigilance auditable requirement project EMA/835422/2015

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Module

Training Topic

Training sub-

Learning Objectives

Target audience

topic pharmacovigila

E2B(R3) ICSR standard and

nce

guideline and the impact on the

Clinical Trials

Reference

Publicatio

documentation

n date

EU ICSR Implementation Guide

collection, reporting and processing of adverse reactions reports. It further highlights the specific EU requirements and the business rules to be adhered to when reports are submitted to EudraVigilance.

PhV-M3

How to prepare for

b: Backwards

This module summarises the key

NCAs, MAHs,

ICH E2B(R3)

Available

and forwards

principles to be taken into

Sponsors of

Implementation Guide

now

conversion -

account as part of the conversion

Clinical Trials

EU ICSR Implementation

impact on

between the two formats during

Guide

adverse

a transitional period and the

Conversion tool and

reaction

potential impact on the operation

mapping documentation

reporting

of pharmacovigilance.

N/A

This module provides an

NCAs, MAHs,

REG (EC) 726/2004

Available

simplified adverse

overview of the principles of the

Sponsors of

GVP Module VI

now

reaction reporting

simplified adverse reaction

Clinical Trials

in the EU

reporting in the EU, how to prepare and the processes that should be discontinued.

PhV-M4

Revised

This module provides an

NCAs, MAHs,

Revised EudraVigilance

Available

EudraVigilance

overview of the main

Sponsors of

Access Policy

now

Access Policy – how

characteristics of the revised

Clinical Trials

REG (EC) 726/2004

does it impact

EudraVigilance Access Policy,

stakeholders

how stakeholders obtain access

N/A

to EudraVigilance data in support EudraVigilance auditable requirement project EMA/835422/2015

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Module

Training Topic

Training sub-

Learning Objectives

Target audience

topic

Reference

Publicatio

documentation

n date

Revised GVP Module VI

Q3 2017

of their pharmacovigilance obligations. It also outlines the key requirements for personal data protection. PhV-M5

Revised GVP

a: Revision of

This module describes the

guidelines -

GVP Module VI

updates to GVP Module VI and

ICH/EU ICSR

updates and impact

– what’s new

the impact on the

Implementation Guide

NCAs, MAHs

pharmacovigilance activities. b: Signal

This module provides a summary

detection

of the key principles of the signal

methods in

detection methods applied in

EudraVigilance-

EudraVigilance.

NCAs, MAHs

Revised Signal detection

Q4 2017

guideline

an introduction to the main principles c: Revised GVP

This module describes the

Module IX-

requirements and processes for

signal detection

signal detection and

and validation

management for MAHs based on

by MAHs

the principles set out in the

including EV

revised module of GVP IX.

MAHs

Revised GVP Module IX

Q4 2017

Commission IR 520/2012

data

EudraVigilance auditable requirement project EMA/835422/2015

d: Revised GVP

This module summarises the key

Module IX-

changes introduced by the

signal

revised module of GVP IX

management by

processes for signal detection

NCAs

and management for NCAs.

NCAs

Revised GVP Module IX

Q4 2017

Page 8/19

2.1.2. Guidance documents Table 2. Pharmacovigilance Operations: Guidance documents Module

PhV-G1

Training Topic

Learning Objectives

Target audience

Methodological

This will cover methodological aspects of

NCAs, MAHs, Sponsors of Clinical

guidance for Signal

Signal detection for Spontaneous reports.

Trials

Detection

Reference

Publication

documentation

date

N/A

Available now

Reference

Publication

documentation

date

N/A

Dates

This will be formed by 2 different documents: 1) Addendum to the GVP Module IX called “Methodological Aspects of Signal Detection from Spontaneous Reports. 2) Screening for Adverse Drug Reactions in EudraVigilance (describing the rationale of the assumptions that are reflected in the eRMR such as: ROR, thresholds).

2.1.3. Webinars Table 3. Pharmacovigilance operations: webinars Module

PhV-W1

Training Topic

Operational pharmacovigilance and EudraVigilance webinars

EudraVigilance auditable requirement project EMA/835422/2015

Learning Objectives

The webinars will focus on: •

Operation of pharmacovigilance with

Target audience

NCAs: •

Experts with obligations to

main focus on the latest revision of GVP

report suspected adverse

Modules VI “Management and reporting

reactions related to

of adverse reactions to medicinal

medicines and to perform

available now

Page 9/19

Module

Training Topic

Learning Objectives

Target audience

products” and IX “Signal management” •

Procedural and implementation planning

Reference

Publication

documentation

date

N/A

Dates

signal management •

questions related to the launch of the

Users of EudraVigilance (EVWEB and EVDAS)

new EudraVigilance System, including the use of the new ICH E2B(R3) Individual Case Safety Report (ICSR) format, the use of EVDAS for signal detection, organisation and user registration, and EudraVigilance Access Policy. PhV-W2

Operational pharmacovigilance and EudraVigilance

The webinars will focus on: •

webinars



Operation of pharmacovigilance with

MAHs, Sponsors of Clinical Trials: •

Experts with obligations to

main focus on the latest revision of GVP

report suspected adverse

Modules VI “Management and reporting

reactions related to

of adverse reactions to medicinal

medicines and to perform

products” and IX “Signal management”

signal management

Procedural and implementation planning questions related to the launch of the



available now

Users of EudraVigilance (EVWEB and EVDAS)

new EudraVigilance System, including the use of the new ICH E2B(R3) Individual Case Safety Report (ICSR) format, the use of EVDAS for signal detection, organisation and user registration, and EudraVigilance Access Policy.

EudraVigilance auditable requirement project EMA/835422/2015

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2.2. EudraVigilance Operations 2.2.1. E-learning Table 4. Eudravigilance Operations: E-Learning Module

Training Topic

Training sub-

Learning Objectives

Target audience

topic EV- M1

How to register

This modules explains the steps

NCAs, MAHs,

with EudraVigilance

and process to be followed to

Sponsors of

and EVDAS

register with EudraVigilance and

Clinical Trials

N/A

Reference

Publication

documentation

date

Registration instructions

Available now

EVWEB user guide

Available now

EVWEB user guide

Available now

EVWEB user guide

Available now

EVDAS and to how to maintain the registered user information. EV-M2

Introduction to EV

This module outlines the EV

NCAs, MAHs,

system components

system components and system

Sponsors of

and system

functionalities.

Clinical Trials

N/A

functionalities EV-M3

Reporting of ICSRs

a: EV-Gateway,

This module describes the

NCAs, MAHs,

for EV users

WEB-Trader

EudraVigilance Gateway, and

Sponsors of

and EV-Post

how different EudraVigilance

Clinical Trials

functions

users interact can interact with the gateway in fulfilling their pharmacovigilance obligations.

b: Introduction

This module provides instructions

NCAs, MAHs,

to EVWEB

on accessing the EudraVigilance

Sponsors of

web reporting application

Clinical Trials

(EVWEB) and provides an introduction to the functionality that can be accessed via the EVWEB application.

EudraVigilance auditable requirement project EMA/835422/2015

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Module

Training Topic

Training sub-

Learning Objectives

Target audience

topic

c: Export

This module provides detailed

NCAs, MAHs,

functions in

information regarding the ICSR

Sponsors of

EVWEB

export tool available via the

Clinical Trials

Reference

Publication

documentation

date

EVWEB user guide

Available now

EVWEB user guide

Available now

EVWEB user guide

Q3 2017

EudraVigilance web reporting application (EVWEB). It also outlines how the EudraVigilance Access Policy is implemented within the EVWEB application, and how the ICSR export tool can be used to obtain information from the database in accordance with this policy. d: Create and

This module provides detailed

NCAs, MAHs,

send ICSRs

information regarding the

Sponsors of

using EVWEB

functionality available in the

Clinical Trials

“create and send ICSRs” section of the EudraVigilance web reporting application (EVWEB). It also provides instructions on carrying out core EVWEB activities in this section, including the creation, validation and submission of ICSRs in EVWEB. e: Special

This module provides detailed

NCAs, MAHs,

reporting

information regarding specific

Sponsors of

scenarios in EudraVigilance auditable requirement project EMA/835422/2015

Page 12/19

Module

Training Topic

Training sub-

Learning Objectives

Reference

Publication

documentation

date

MAHs

EVDAS Report manual

Available now

NCAs

EVDAS Report manual

Available now

Target audience

topic EVWEB

reporting scenarios including: •

Clinical Trials

Patient death cases –related & unrelated deaths



SUSARs reporting



Nullifications and Amendments

EV-M5

EVDAS training



Parent child reports



Creating follow-ups

a: EVDAS

This module is targeted at MAHs

Training for

focusing on EVDAS functionalities

MAHs

they can use in support of their pharmacovigilance obligations and the use of the EVDAS outputs such as line listings and ICSR forms.

b: EVDAS

This module is targeted at NCAs

training for

focusing on EVDAS functionalities

NCAs

they can use in support of their pharmacovigilance obligations and the use of the EVDAS outputs such as line listings and ICSR forms.

EV-M6

ADRreports.eu

N/A

This module provides an

Public

Available now

overview of the ADRreports.eu EudraVigilance auditable requirement project EMA/835422/2015

Page 13/19

Module

Training Topic

Training sub-

Learning Objectives

Target audience

topic portal

Reference

Publication

documentation

date

portal, which provides public access to reports of suspected side effects submitted to the EudraVigilance system by national medicines regulatory authorities and pharmaceutical companies that hold marketing authorisations for medicines in the European Economic Area. In addition to outlining the utility of the portal, this module also details the enhancements that will be made to the portal starting from November 2017.

EV-M7

Medical Literature

N/A

Monitoring by EMA

This module provides an

Available

MAHs

overview of the changes to the

now

MLM service.

2.2.2. Face to Face Table 5. Eudravigilance Operations: Face to Face Module

Training Topic

Training sub-

Learning Objectives

Target audience

topic EV-F1

EVDAS train the

N/A

Publication date

documentation This training course will provide

trainer course (Face

participants hands-on

to face) for NCAs

experience to familiarise with the new functionalities and is

EudraVigilance auditable requirement project EMA/835422/2015

Reference

NCAs: •

Users of EudraVigilance

EVDAS Report

Dates available

manual

now. Registration via EU Network Training Centre

Page 14/19

Module

Training Topic

Training sub-

Learning Objectives

Target audience

topic

Reference

Publication date

documentation aimed at competent EVDAS

Learning

(EVDAS)

users (preferably), who have

Management

attended previous EVDAS

System (LMS)

training and/or have practical experience. EV-F2

The NEW

This hands-on training course

NCAs, MAHs,

Dates available

EudraVigilance

covers the functionalities of the

Sponsors of Clinical

now

System and the

new EudraVigilance web

Trials:

electronic reporting

application (EVWEB). It includes

of ICSRs in the

practical examples for creating,

ISO/ICH E2B(R3)

sending and accessing ICSRs in

format

the new ISO/ICH E2B(R3)

N/A

format.

(Face to Face)



Users of EudraVigilance (EVWEB and EVDAS)

2.2.3. Guidance documents Table 6. Eudravigilance Operations: Guidance documents Module

Training Topic

Learning Objectives

Target audience

Reference

Publication date

documentation EV-G1a

EV-G1b

MAH's level 1

To describe how MAHs can access EVDAS to run

access via EVDAS

eRMR reports, line listing and ICSR forms.

eRMR for NCA;

To describe how MAHs can access EVDAS to run

structure and key

eRMR reports, line listing and ICSR forms.

MAHs

Q4 2017

NCAs

Q4 2017

activities in screening

EudraVigilance auditable requirement project EMA/835422/2015

Page 15/19

Module

Training Topic

Learning Objectives

Target audience

Reference

Publication date

documentation EV-G2

EVDAS Report

Detailed guide to support EVDAS users and

Manual

describing OBIEE functionalities (run, save, export

NCAs, MAHs

Q4 2017

Q4 2017

reports in EVDAS) and key EVDAS functionalities. The manual will describe functionality common to every report in EVDAS as well as information specific to individual reports covered in annexes for the following:

EV-G3



Annex 1: ROR reports



Annex 2: eRMR reports



Annex 3: Data quality reports



Annex 4: Art.57 reports



Annex 5: Signal detection (general)



Annex 6: PSUR simplified reports



Annex 7: Creation of report by NCAs in EVDAS

ADR website user

Update of guidance document published on ADR

NCAs, MAHs,

guide

website.

Sponsors of Clinical Trials

EV-G6

ICSR form user

To describe the new ICSR form, replacing the

NCAs, MAHs,

manual

existing CIOMS I form.

Sponsors of Clinical

Available now

Trials EV-G7

EVWEB User Guide

Guide to support users of the EVWEB application.

NCAs, MAHs,

Available now

Sponsors of Clinical Trials

EudraVigilance auditable requirement project EMA/835422/2015

Page 16/19

2.2.4. Webinars Eudravigilance Operations: Webinars Module

EV-W1

Training Topic

Operational pharmacovigilance and EudraVigilance

Learning Objectives

The webinars will focus on: •

webinars



Operation of pharmacovigilance with main focus

Target audience

NCAs: •

Publication

documentation

date

N/A

obligations to

“Management and reporting of adverse reactions

report suspected

to medicinal products” and IX “Signal

adverse

management”

reactions related

Dates available now

Experts with

on the latest revision of GVP Modules VI

to medicines and

Procedural and implementation planning

to perform

questions related to the launch of the new

signal

EudraVigilance System, including the use of the

management

new ICH E2B(R3) Individual Case Safety Report (ICSR) format, the use of EVDAS for signal

Reference



Users of

detection, organisation and user registration, and

EudraVigilance

EudraVigilance Access Policy.

(EVWEB and EVDAS)

EV-W2

Operational pharmacovigilance and EudraVigilance

The webinars will focus on: •

Operation of pharmacovigilance with main focus on the latest revision of GVP Modules VI

webinars



Clinical Trials: •

obligations to

to medicinal products” and IX “Signal

report suspected

management”

adverse

Procedural and implementation planning EudraVigilance System, including the use of the new ICH E2B(R3) Individual Case Safety Report

N/A

Dates available now

Experts with

“Management and reporting of adverse reactions

questions related to the launch of the new

EudraVigilance auditable requirement project EMA/835422/2015

MAHs, Sponsors of

reactions related to medicines and to perform signal

Page 17/19

Module

Training Topic

Learning Objectives

Target audience

(ICSR) format, the use of EVDAS for signal detection, organisation and user registration, and EudraVigilance Access Policy.

Reference

Publication

documentation

date

management •

Users of EudraVigilance (EVWEB and EVDAS)

2.3. IT system Operations: 2.3.1. E-learning Table 7. IT system Operations: E-learning Module

Training Topic

Learning Objectives

Target audience

Reference

Publication date

documentation IT-M1

ISO ICSR standard

This module is focusing

NCAs, MAHs, Sponsors

ICH/EU ICSR

implementation for

on the ISO ICSR

of Clinical Trials

Implementation Guide

IT system

standards

and XML sample

developers

implementation with

instances

Available now

main focus on IT systems IT-M2

Instructions on how

This module outlines

NCAs, MAHs, Sponsors

to test ICSR

the approach as how

of Clinical Trials

submissions to EV

testing should be

Testing instructions

Available now

performed for the new ISO ICSR format.

EudraVigilance auditable requirement project EMA/835422/2015

Page 18/19

2.3.2. Webinars Table 8. IT system Operations: Webinars Module

IT-W1

Training Topic

Learning Objectives

Technical support

Webinar to support users, with main focus on IT

webinars

system implementation/upgrade, pharmacovigilance/safety databases and testing

Target

Reference

audience

documentation

NCAs:

N/A

Dates available now

N/A

Dates available now



Publication date

IT experts responsible

performed with the new EudraVigilance test

for

environment (XCOMP).

adaptations of national pharmacovigil ance/safety system

IT-W2

Technical support

Webinar to support users, with main focus on IT

MAHs, Sponsors

webinars

system implementation/upgrade,

of Clinical Trials:

pharmacovigilance/safety databases and testing performed with the new EudraVigilance test environment (XCOMP).



IT experts responsible for adaptations of national pharmacovigil ance/safety system

EudraVigilance auditable requirement project EMA/835422/2015

Page 19/19

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[PDF]Information security when using the EudraVigilance systemfeedproxy.google.com/~r/EmaUpdates/~3/aIYj0klfpUE/open_document.jspCachedApr 18, 2017 - The Agency is committed to ensuring the confidentiality, integrity and availability of its informati

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Access to marketing authorisation holders to the extent necessary for them to comply with ...... •Email - [email protected]. •Tel - 44 (0) ...

EudraVigilance Technical Support Plan for national Competent ...
Jun 26, 2017 - the NCA's local pharmacovigilance database/EVWEB (as applicable). b. .... to medicinal products for human use (OJ L 311, 28.11.2001, p. 67).

EudraVigilance Registration_Q&A - European Medicines Agency
an MAH or an applicant for a marketing authorisation in the EEA should ..... For all changes an email should be sent to the EudraVigilance (EV) Registration.

eXtended EudraVigilance Medicinal Product Dictionary - European ...
Apr 5, 2018 - 4) Select the organisation which you wish to update by clicking inside the relevant box; the information for the MAH will be loaded in the tree view. 5) Click on the Organisation information corresponding to "Nobel Company" already load

eXtended EudraVigilance Medicinal Product Report Message ...
Apr 5, 2018 - 1) Log in to the requested EVWEB environment: ...... on your keyboard or double-click with your mouse and the XML of the XEVPRM ACK.

EMA EudraVigilance information day - European Medicines Agency
Industry. 500.00 EUR ❑. Government/Academia/Charitable/Non-Profit (full time). 250.00 EUR ❑. REGISTRATION FORM. EudraVigilance Information Day. 15 December 2017 | European Medicines Agency | London, United Kingdom. ID #17592. *Registration fee in

eXtended EudraVigilance Medicinal Product Report Message ...
eXtended EudraVigilance Medicinal Product Report Message (XEVPRM) Step-by-Step guide. EMA/543104/2014. Page 3/20. 1.1. Example specifications.

EudraVigilance Information Day - European Medicines Agency
Sep 19, 2017 - Signature ... By attending the event, you give permission for images of you, captured during the conference through video, photo, and/or digital ...

Agenda and registration form - eXtended EudraVigilance Medicinal ...
speakers are their own opinion and not necessarily that of the organisation they ... Please charge my ❑ VISA ❑ MC ❑ AMEX ... If you do not cancel four weeks prior to the event start ... materials, publications, and website and waive any and.

EudraVigilance - EVWEB User Manual - European Medicines Agency
3 days ago - EudraVigilance (EV) is the European data-processing network and database management system for ... In addition EudraVigilance supports the Clinical Trials Directive 2001/20/EC and regulation EU ...... The Workspace screen acts as a tempo

EudraVigilance support guide - European Medicines Agency - Europa ...
... Medicines Agency (EMA) operates a number of service desks to assist marketing- ... Contact for: • Registration questions. • System access questions. • E-mail:.