August 2009 Dealer Service Instructions for:
Emissions Recall J19 California Emissions Warranty Addendum Models
2007
(RS)
2007-2008
Dodge Caravan/Grand Caravan, Chrysler Town & Country (MK) Jeep Compass/Patriot
2007-2009
(DC) Dodge Ram 3,500 Cab Chasis (Diesel Engine)
2007-2009
(DH) Dodge Ram 2,500 Pickup (Diesel Engine)
2007-2009
(D1)
Dodge Ram 3,500 Pickup (Diesel Engine)
2008
(CS)
Chrysler Pacifica
2008
(LX) Dodge Charger SRT 8, Chrysler 300 SRT 8, Dodge Magnum and Magnum SRT 8
2008
(PM) Dodge Caliber and Caliber SRT 4
2008
(PT)
Chrysler PT Cruiser
2008
(ZB)
Dodge Viper
2008-2009
(JS)
Dodge Avenger, Chrysler Sebring and Sebring Conv.
2008-2009
(KA) Dodge Nitro
2008-2009
(LC) Dodge Challenger SRT 8
2008-2009
(LX) Dodge Charger, Chrysler 300
2008-2009
(RT) Dodge Grand Caravan, Chrysler Town & Country
2008-2009
(WK) Jeep Grand Cherokee and Grand Cherokee SRT 8
2008-2009
(XK) Jeep Commander
2009
(DH) Dodge Ram 2,500 Pickup (Gas Engine) © Copyright 2009, Chrysler Group LLC, All Rights Reserved
Emissions Recall J19 – California Emissions Warranty Addendum
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Models (Continued)
2009
(HB) Dodge Durango and Durango Hybrid
2009
(HG) Chrysler Aspen and Aspen Hybrid
2009
(JC)
2009
(KK) Jeep Liberty
2009
(LC) Dodge Challenger
Dodge Journey
NOTE: This recall applies only to the above vehicles equipped with California or 50 State Emission Control Systems (sales code NAE or NAS) that were sold in one of the following states: California, Connecticut, Massachusetts, Maine, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont or Washington. IMPORTANT: Some of the involved vehicles may be in Dealer new vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Involved vehicles can be determined by using the VIP inquiry process.
Subject The Warranty Book on about 241,500 of the above vehicles may contain errors or may be missing information regarding the components covered by the California Emissions Warranty. Repair All owners known to Chrysler will have a Warranty addendum letter mailed to them. For vehicles in your dealer’s new and used vehicle inventory, a copy of the Warranty addendum letter must be placed in the vehicle’s Warranty Book or glove box. The warranty addendum letter is vehicle specific and will require the dealer to download the applicable letter for each vehicle. A copy of the warranty addendum letter can be found in DealerCONNECT>eFiles>Service>Warranty>Glove Box Materials>Year>(Misc Letter). Verification of the correct warranty addendum letter may be completed by using the corresponding VIP part code, which is located in the upper right hand corner of the warranty addendum letter.
Emissions Recall J19 – California Emissions Warranty Addendum
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Parts Information No parts are required to perform this service procedure.
Service Procedure 1. Locate the Warranty Book in the vehicle’s glove box. 2. Place the applicable Warranty addendum letter into the Warranty Book. 3. Return the Warranty Book back into the glove box.
Completion Reporting and Reimbursement Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments. Use the following labor operation number and time allowance:
Insert Warranty addendum letter into the Vehicle’s Warranty Book
Labor Operation Number
Time Allowance
23-J1-91-82
No Charge
FOR UNSOLD VEHICLES: Enter “UPDATE” in the part number section of your claim with a quantity of one (1). Enter $5.00 WITH NO MARK-UP for Warranty Book update handling reimbursement.
Emissions Recall J19 – California Emissions Warranty Addendum
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Owner Notification and Service Scheduling All involved vehicle owners known to Chrysler are being sent a copy of the Warranty addendum letter by mail. Vehicle Lists, Global Recall System, VIP and Dealer Follow Up All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers should insert a copy of the applicable warranty addendum letter into the glove box of all unsold vehicles before retail delivery. VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. Additional Information If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Service Field Operations Chrysler Group LLC
