Emailing roleplays and brainstorming useful phrases Roleplay email exchanges from below, saying exactly what you would write in your email. Continue each exchange until it comes to a natural end. The person who picked the card should take the role written on it, but both people can see it. Get back in touch with someone you haven’t contacted for a long time, e.g. an ex-boss, university professor or friend from primary school. Introduce yourself to someone who has no idea who you are and request something. You want to delay the thing that your partner is requesting as long as possible. Ask for some private information about someone. Ask for special permission to do something that usually isn’t allowed. Ask for feedback on a new rule. Offer to do something, then change your mind when you get a positive reply. Try to fix a time to meet (for business or social purposes) as soon as possible, using your real schedule to say when you aren’t available. Respond to your partner’s complaint about something that you are responsible for. Try to thank your partner more than they thank you. Politely decline all your partner’s invitations. Confirm things about your partner’s email before answering their questions.

Written by Alex Case for UsingEnglish.com © 2013

Brainstorm phrases for these functions (the ones in italics above), at different levels of formality if possible. Getting back in touch Introducing yourself Delaying something Asking for information Giving permission Asking for permission Asking for feedback Offering Fixing a time Complaining Responding to complaints Thanking Inviting Declining invitations Confirming

Written by Alex Case for UsingEnglish.com © 2013

Emailing roleplays and brainstorming useful phrases Suggested answers Getting back in touch Long time no see. How have you been? Sorry it’s been so long since I’ve been in touch. Introducing yourself My name is… and I work for… I was given your name/ details by… I was told that I should write to you about… Delaying something Can we make it…? Can we put it back/ off until…? Asking for information Could you tell/ inform me…? I (really) need some information about… Do you (happen) to know…? Giving permission That’s fine. Please go ahead. There’s no problem with doing that. Asking for permission Is it okay for me to…?/ Would it be okay for me to…? Could I (possibly)…? Asking for feedback Any feedback you can give me on this would be gratefully accepted. I look forward to reading your views on it. Please let me know what you think. Offering Would you like me to (lend a hand with)…? I’d like to offer (you)… Fixing a time How about…? Are you free/ available…? …, if that is convenient with you. Complaining I wasn’t (entirely/ very) satisfied with… Unfortunately,… … did not match my expectations. Written by Alex Case for UsingEnglish.com © 2013

Responding to complaints We were sorry to hear about your problems with… We (deeply) regret… We would like to apologise for… Please accept our apologies for… This was caused by… To make up for this, we would like to offer you… Thanking Thank you (so much) for… I am very grateful for… I really appreciate… … is very much appreciated. Inviting We’d like to invite you to… Would you like to…? How about… with us? Declining invitations I’m afraid I’m… at that time. I would have loved to, but… …, but please do ask me again. Confirming Can I check what you mean by…? I wasn’t quite sure what you meant by…. Can you give me some more details on…? Could you confirm…? Roleplay email exchanges where the first email contains at least one of the phrases above.

Written by Alex Case for UsingEnglish.com © 2013

Emailing Roleplays 2 - Using English

Roleplay email exchanges from below, saying exactly what you would write in your email. Continue each ... My name is… and I work for… I was given your ...

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