Field Communications Team

January 13, 2016

OPERATIONS CricketSALES Sales Advocates UPDATES

UPDATES

weekly

HOOPLA Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

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JANUARY

13

1

Field Communications Team

January 13, 2016

MESSAGE

SALESCricket Nation! OPERATIONS Welcome,

AGENDA SALES UPDATES

UPDATES

BOARD

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

Tax Time Promo

January IT Release

Leave Store Computers On

ZTE Grand™ X 3 - Launch

Auto Wrap Scam

kTV

Kyocera Hydro VIEW – Training Marketing Update Moto E LTE – End Of Life

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

2

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

Tax Time Promo – 1/22 through 3/24

More great device deals for new, existing, and port-in customers!

• Save $100 on our best 4G LTE smartphones when you switch to Cricket • Get the LG Risio for $19.99 or the Samsung Grand Prime for $29.99 when you switch to Cricket • Each Promo device falls into an instant discount tier of either $20, $50, or $100 for qualified port-ins Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

3

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

Tax Time Promo – Simple Port Offers $100 OFF

Apple iPhone 6s & 6s+ Samsung Galaxy S6 LG G Stylo

$50 OFF

Samsung Galaxy Grand Prime ZTE Grand X Max + ZTE Grand X3

$20 OFF

Kyocera Hydro VIEW HTC Desire 520 HTC Desire 626s Microsoft Lumia 640

Alcatel OneTouch Idol 3 ZTE Overture 2 ZTE Sonata 2 LG Risio

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

4

Field Communications Team

January 13, 2016

SALES

Tax Time Promo Devices

1/22 – 3/24! • On 1/22, we will launch the Tax Time promotion *Excludes AT&T SPID 6214

See full price grid on Insight

MESSAGE

OPERATIONS

BOARD

UPDATES

UPDATES

Non-Port Price

New Port-In Price*

Port-In Discount

Apple iPhone 6s 16GB

$649.99

$549.99

$100.00

Apple iPhone 6s 64GB

$749.99

$649.99

$100.00

Apple iPhone 6s+ 16GB

$749.99

$649.99

$100.00

Apple iPhone 6s+ 64GB

$849.99

$749.99

$100.00

Samsung Galaxy® S 6 (LTE)

$499.99

$399.99

$100.00

LG G Stylo (LTE)

$159.99

$59.99

$100.00

ZTE Grand™ X Max + (LTE)

$149.99

$99.99

$50.00

ZTE Grand X 3 (LTE)

$129.99

$79.99

$50.00

Samsung Grand Prime (LTE)

$79.99

$29.99

$50.00

Alcatel OneTouch Idol 3 (LTE)

$129.99

$109.99

$20.00

HTC Desire 626s (LTE)

$109.99

$89.99

$20.00

Microsoft Lumia 640 (LTE)

$89.99

$69.99

$20.00

HTC Desire 520 (LTE)

$69.99

$49.99

$20.00

Kyocera Hydro VIEW (LTE)

$59.99

$39.99

$20.00

ZTE Overture 2 (LTE)

$39.99

$19.99

$20.00

LG Risio (LTE)

$39.99

$19.99

$20.00

ZTE Sonata 2 (4G)

$19.99

$0.99

$19.00

Apple iPhone 5s 16GB*

$199.99

$199.99

X

Apple iPhone 5s 32GB*

$249.99

$249.99

X

LG True

$29.99

$29.99

X

Altair 2

$29.99

$29.99

X

Device

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

5

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

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Launching: ZTE Grand™ X 3 - 1/29 What you need to know

$ 129.99

• Large 5.5” HD display with Corning® Gorilla® Glass for added protection • 1.3 GHz quad-core processing power and fast 4G LTE speeds

with activation or upgrade

• 8 MP camera with flash, HD video record and 2 MP front camera

$ 79.99

• 2 GB RAM, up to 16 GB internal memory, and support for up to a 64 GB microSD card • Long-lasting 3,080 mAh battery • Type-C USB connector for easy plug-in • Android 5.1(Lollipop)

with qualified port-in during Tax Time Promo

Device Image Here

What you need to do • Take training in Exceed on 1/22 • Check out your planogram for details on merchandising *Not available in GameStop Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

6

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

Cases for ZTE Grand™ X 3 Shield Cases $19.99

Wallet Folio $29.99

Double-Injected Case $19.99

Two-Tone Kickstand Shield $24.99

There will also be two screen protector options & don’t forget Memory!

16GB

$34.99

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

7

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

Kyocera Hydro VIEW – Training

Kyocera will host 30 minute webinars. All attendees will have the opportunity to win some great prizes! Training Schedule & Registration Links Please Click Below To Register

• 1/14 - 9AM, 10AM, or 12PM ET (6AM, 7AM, or 9AM PT)

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

8

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

New Year’s Marketing Update

Marketing Tactics • National TV Campaign

− Switch your service to Cricket

• Social Media

− Call to action: Visit us to learn more

• Targeted Digital

− Using Session M to promote New Years Promo

• Ad Builder

− Flyers, Door Hangers, Craigslist Ads, Banners, and Post Cards Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

9

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

EOL: Moto E LTE – End Of Life What you need to know • The Moto E (LTE) is EOL effective immediately • Effective immediately, no dummy or demo orders will be accepted

What you need to do

• All EOL Demo Handsets need to be returned to IMM via a blanket RA once the inventory has sold out. RA numbers are as follows:

Device Image Here

− Central: 9352295, NE: 9352296, SE: 9352297, West: 9352299

• A demo phone return can be added to another returns box to minimize shipping costs • The RA must be printed and secured around the handset with a rubber band for easy identification Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

10

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

Summary: 1/17

IT RELEASE JANUARY

17

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

WHAT YOU NEED TO KNOW Insight Redesign Removal of Case Creation in Stores Small Business Indicator Move Subscribers Between Accounts

11

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

IT Release: Insight Redesign – 1/17

All New Look & Feel! • • • • •

Access using Cricket Global login or ATTUID Search results limited to Insight content Mobile optimized New Events section added (calendar) New Alerts for known issues and outages

Insight, kTV Episode 34

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

12

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

IT Release: Small Business Indicator

Starting 1/17, there will be a Small Business Indicator (SBI) that will appear in our systems • This indicator is in preparation for future efforts and should not be used at this time PLEASE NOTE: There will be no benefits or discounts to the customer with the SBI

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

13

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

IT Release: Move Subscribers Between Accounts

Sales Advocates will be able to move lines of service between accounts as of 1/17 System simulation on Exceed

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

14

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

IT Release: Move Subscribers Between Accounts (continued)

Advocates will have the option to create a new account, or add to an existing account • Any applicable funds will automatically move to the new (target) account

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

15

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

IT Release: Move Subscribers Between Accounts (continued)

Advocates will validate the prorated charges (if any) prior to validating the transfer and completing the merge More detail on Insight

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

16

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

Auto Wrap Scam Some Cricket Stores and Customers have been contacted via email by a fraudulent company offering to wrap their vehicle and pay them $400 a week

MESSAGE BOARD

Wasn't us!

NOPE

• Assure customers that Cricket would never ask them for their banking information via email

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

17

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

MESSAGE BOARD

MESSAGE BOARD

• Leave Store Computers on • Check out this week’s kTV Episode 34, Anderson King gets you ready for the Insight Redesign and kTV features its first ever Tribe post of the week!

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

18

Field Communications Team

January 13, 2016

SALES

UPDATES

OPERATIONS UPDATES

Cricket Wireless Proprietary (Secure Restricted). Only for use by authorized individuals as approved by an Officer of Cricket Wireless.

MESSAGE BOARD

19