Check your answers against the answer key and ask your teacher about any which are in your lists but not in the suggested answers. Opening greeting To whom it may concern* To: The sales team Dear John/ Mr Smith/ Mrs Smith/ Ms Smith/ Miss Smith/ Dr Smith Hi (John) Hello (again) John (nothing) Dear Sir or Madam/ Dear Sir*/ Dear Sirs* Opening line I’m writing to you about/ in connection with/ to… It was great/ nice/ a pleasure to (finally) meet you at the conference last week. Thanks for getting back to me so quickly/ for your quick reply. Thanks/ Thank you for your letter/ email/ fax/ phone call last week Sorry I haven’t been in touch. How are you?/ How’s it going?/ How are things? I hope you and your family are well. Sorry to write to you out of the blue but… I would like to introduce myself (This is just) a quick/ short note to say… With reference to your letter dated 12 January 2008,… Sorry it’s been so long since I last wrote It seems so long since we last met Re: your fax (ref no. TH 2987), … Ordering/ Demanding action Please get back to me as soon as you can Thank you for your cooperation Thank you in advance Making arrangements Are you free to meet at nine o’clock? Can you get back to me about that by the end of the week? Thanks for the invitation, but I’m flying abroad on that day I am free on the fifteenth, if that is convenient with you I’m afraid I’m not free at all this week Promising future action We’ll send you the original documents by courier. You can rest assured that this will not happen again. I’ll ask my boss about this and get back to you as soon as I can.
Talking about documents Please see the attachment for further details Please find the schedule attached. As you can see from the attached document/ CV The attached document explains… Here is the document (that you asked for). Giving bad news We regret to inform you that… Asking for information Could you please tell me about…? Giving information In reply to your questions,… In reply to your first/ second/ last question,… The first/ second/ last thing you asked about was… Please allow me to explain… Here’s the info that you asked for: Complaining Unfortunately,… I was surprised to find that… I would like to draw your attention to… Apologising/ Dealing with complaints We would like to apologise for (any inconvenience this may cause/ this caused) Please accept me sincerest apologies (for…) Thank you for bringing this to my attention Mentioning other people Give my regards to…/ Send my love to…/ Pass on my best wishes on to… Closing line If you need any further information/ details/ If you have any further questions, please feel free to contact me / please do not hesitate to contact me (at any time) Please get back to me as soon as you can I look forward to hearing from you (soon) In the meantime, if you have any questions please feel free to contact us I look forward to doing business with you again soon. See you (on Monday/ soon/ then) Write soon Thanks again
Signing off/ Final greeting CU Yours faithfully Yours sincerely/ Sincerely yours Yours All the best Lots of love XXX/ XOXO*/ Hugs and kisses Take care Best wishes/ BW (Best) regards/ BR Thanks/ Cheers
Business English- Email Functions review - Using English
It was great/ nice/ a pleasure to (finally) meet you at the conference last week. Thanks for ... Thanks/ Thank you for your letter/ email/ fax/ phone call last week.
If you need ______ further information about this matter, please feel free to contact me. If you need ... It was great nice to meet you at ______ conference last week. Can you get back ... Thanks for ______ letter/ email/ fax/ phone call last week.
Thank you for your email asking for information about our summer courses. .... Define a good and bad use of paragraphs in emails using the table below. Good.
Email Determiners Pairwork Practice Student A. Choose one of the determiners below and read out examples, starting with the most difficult ... All ______ best.
âThere are two Akiras, so please call me Aki and him Akira.â âRichard has just .... I suggest we schedule another conference call for (day and time). Okay, thanks ...
Explaining the topic of the email/ Explaining the reason for writing. ⢠Friendly ... Mentioning previous email communication ... I hope you had a good weekend.
Can I speak to someone from your marketing department? My name is⦠I sent you an email last week about⦠Can you talk? ... I've been trying to phone her all day but I can never get through. Actually ... What's the best way of contacting you?
gon), information about that company and/ or job, useful phrases for pausing etc, or a ... Decide if you will use your phone's conference call function or not.
... you have everything you need on the table in front of you, e.g. laptop with ... If you might have to wait to speak to them and might get nervous while you are ...
The following email expressions are rare and often overused by language learners. What ... Other expressions like âYoursâ and âBest regardsâ are more suitable.
The following email expressions are rare and often overused by language learners. What ... Other expressions like âYoursâ and âBest regardsâ are more suitable.
The chair asks for suggestions/ ideas/ opinions. ... The chair checks if there is any other business ... âLet me begin by welcoming you to our new offices.â.
Email opening and closing jigsaw puzzle game ... Read out sentences and see if your partner can work out the position in an email and ... I hope you had a good.
truth or not. This week. Cleared your inbox/ email inbox. Been shouted at ... Brought your children into the office. Bought something because of a TV ad you saw.
It was so nice to hear from you. email. It was such a pleasure to⦠happy. Sorry for taking so long to get back to you. late. Sorry it's been so long since I last wrote.
If they are phoning you, answer the phone in a business-like but friendly manner, in- cluding your name .... When might be a good time?â -. If you get ... If you can't get through for more than about twenty minutes, you could try email- ing them as
Game 1: Key Words in Business Writing- Word Formation Card Game .... Due to the number of enquiries about last year's special edition, we have decided to.
Speaking about the possibilities in pairs and/ or writing your own answers, think about all of the questions ... How is the interviewer likely to start the interview?
This is not a precise analogy but⦠⢠I would defineâ¦. asâ¦./ I am using⦠to mean⦠⢠⦠is usually defined as⦠⢠In other words,â¦/ i.e./ To put it another way,â¦
