Report “ACD Results Report” Summary: A historical report that provides outcomes of all outbound contacts attempted by dialer during a campaign Fieldname

Description

Datafield/ Formula

CallDate

Date and time of call initiated by dialer

Date

ConnectedNumber

Calling party connected number

ConnectedNumber

StatusName

Status of the call (i.e., normal call, dialing error etc)

StatusName

AgentName

Full name of the agent communicated with customer

AgentName

AgentLoginID

Agent login ID in the system

AgentLoginID

Team

Team name of agent

Team

CampaignName

Name of the campaign

CampaignName

LeadID

Dialing ID of number in the outbound contact list

LeadID

Disposition

Dialed call outcome

Disposition

CallDuration

Total connected duration of contact

Duration

Available Filters  

Date Time Campaigns

© Expertflow

Format

hh:mm:ss

ACD Result Report.pdf

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