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Call coverage buttons in Avaya IP Office 6 ABR 2010 By Pedro | 0 comment (s) The call coverage buttons in Avaya IP Office allows alert a user when a partner has an incoming call without answering.  Its application makes sense to cover calls colleagues in the same department, or as needed.

The user does not have to be covered because having a user programmed button that gives coverage. Your start time individual coverage (10 seconds by default) it establishes warn calls with time stamp on your extension before starting to warn about / the / button cover is configured / s with this user. Over time covered user unanswered, the call will follow the route that is configured to "divert on no answer" or go to voicemail if active, if he had set any of these options would

busy.  The start time of the call coverage logically should always be less than the time unanswered.  The user who provides the coverage must have line buttons and include a call coverage button set for the name of the user to cover. The call coverage buttons are not supported between users on a "Small Community Network" when in different plants.  Schedule call coverage buttons  To program the button will access the IP Office Manager and add one or more buttons, indicating the edit button action is a form (call appearance) and the line type of coverage (Coverage Appearance) as in the figure: Configure call coverage buttons in IP Office Manager

The number 4 button will call coverage users Pedro Mac at extension 216 user "Peter" and unanswered calls Peter spent time with individual coverage (default 10 seconds), will start to ring and alert to the extent 216 "Peter Mac". The number 5 button will cover the user Peter Mac User "Commercial" but will not start to

sound the extension of Peter Mac up to 5 seconds of delay time added to individual coverage. To understand when a call comes in: Tip 1 in the user's extension intended recipient of the call during the time of individual coverage. 2 When the individual coverage time expires, the call is presented to the target extension and extensions that cover users. If coverage is a delay as the # 5 button ring happens after 5 seconds. Indications on the programmed button with call coverage In terminal screen, the text near the assigned button will display the name of the user covered followed by the word Cober ("Cover" if in English).  When the user is not connected to a call, the button is shown as selected button that will be used if the user picks up the phone without pressing a button call appearance. When a user is connected to a call, that call is the selected button.  The following table shows how they are indicated by the different states the phone call appearance buttons call coverage (warning, standby, on call, etc). It is a table with an overview, all types of buttons are not shown. The bell that accompanies the visual indication may be delayed or deleted. Delayed ringing can be configured by the user, the system default is 5 seconds. What user settings control the call? • to be answered, calls ringing a button cover original settings are user receiver.  • Once answered, the call follows the settings of the user who has answered. Coverage applies to: • Internal calls to dial the extension number of the user covered.  • External calls directed to the user covered by a route incoming calls.  • Calls forwarded covered internally by the user or to follow me at: from the user covered. Coverage does not apply if: • Group calls which the user is a member covered.  • Calls forwarded to the user using covered or follow me forwarding features.  • Calls alerting the user covered buttons bridged call appearance buttons and coverage to other users. Coverage applies only calls alerting on line appearance buttons if the call was routed to the user besides the one incoming call route.  • Incoming PA (Paging) or intercom.  • Calls parked, pending (Hold) or when transferred back to the user.  • automatic callback calls placed by the user.  • efecutadas message notification calls by voice mail.  • The call coverage buttons are not supported between users on a "Small Community Network" when in different plants.

Coverage applies: • If the covered user's phone is available, coverage will apply only after the individual coverage time expires.  • If the covered user's phone is busy, the coverage applies immediately.  • If the user is using the covered functions or follow me forwarding all calls to a DN also apply.  • If the covered user has activated the phone status to Do Not Disturb, incoming calls will be covered immediately, with the exception of those numbers that appear in the list of do not disturb exceptions. Other considerations: • If the call is not answered before reaching the no answer time configured for the user, the call will be answered by voicemail covered user, if available, or will not answer forwarding.  • If the user has covered several unanswered incoming calls, answered by the call coverage button is the most time was warning, ie the oldest. Tags: programming Categories: Avaya IP Office Related Publications Conferences with Avaya IP Office as make conference IP Office Change time IP Office and time synchronization manually change time IP Office, Time Synchronization with IP Office Avaya IP Office Video SoftPhone We have installed in our laptops the new Avaya IP Office Video SoftPhone, ... Comments not allowed Home | Privacy & Legal | Site Map | Contact  © Telecommunications Call Centrix SL  Telephone: (+34) 91 736 26 30 Fax: (+34) 91 736 26 31

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