CITIZENS CHARTER DEPARTMENT OF HEALTH (DOH) VISION The leader of health for all in the Philippines.

MISSION Guarantee equitable, sustainable and quality health for all Filipinos, especially the poor, and to lead the quest for excellence in health.

Step 1

SAN LAZARO HOSPITAL

SERVICE PLEDGE

VISION To become the center of excellence for Infectious Diseases. MISSION To provide the quality patient care and longer life expectancy among patients with infectious

and communicable diseases through an effective, efficient, curative, preventive and promotive management of these diseases in accordance with the accepted standards of the Department of Health. To serve as the DOH's arm in the promiotive and preventive services rendered to the most disadvantaged segment of our society, the poorest among the poor.

We in the Cashier Section of the San Lazaro Hospital are committed to provide you a fast and efficient kind of service, 7 days a week 24 hours a day. We are always available to attend to your needs, entertain your complaints and suggestions. Please feel free to contact us at our office telephone #336-98-96. Service is our commitment.

STEP BY STEP PROCEDURE in payment of DRUGS, LABORATORY and OTHER MISCELLANEOUS TRANSACTIONS TO CASHIER SECTION. Activities Form Fee Processing Time Person Responsible To receive payments from various creditors as to the following: a) Drugs & Medicines

- Assessment Form

-

2 minutes

- Cash Clerk on-duty

b) Laboratory & Other Medical Procedures

- charged slip

-

2 minutes

- Cash Clerk on-duty

b.1 Laboratory examinations

- charged slip

-

2 minutes

- Cash Clerk on-duty

b.2 Dental services

- charged slip

-

CITIZENS CHARTER

Step

Activities b.3 X-ray/Ultrasound & others

Form - charged slip

Fee -

Processing Time 2 minutes

Person Responsible - Cash Clerk on-duty

c. Hospital Bills

- charged slip

-

2 minutes

- Cash Clerk on-duty

c.1 Donation

- charged slip

-

2 minutes

- Cash Clerk on-duty

- charged slip

-

2 minutes

-do- Cash Clerk on-duty

d.1 Affiliation Fee

- Billing Statement

-

2 minutes

- Cash Clerk on-duty

d.2 Bid documents(non-refundable)

- Order of Payment

-

2 minutes

- Cash Clerk on-duty

d.3 Performance Bond(refundable)

- Order of Payment

-

2 minutes

- Cash Clerk on-duty

d. 4 Professional Fee

- charged slip

-

2 minutes

- Cash Clerk on-duty

d.5 Hospital share from Pay Consultation

- charged slip

-

2 minutes

- Cash Clerk on-duty

d.6 OPD Card

- charged slip

-

2 minutes

- Cash Clerk on-duty

d.7 Watcher's ID

- ID

-

2 minutes

- Cash Clerk on-duty

d.8 Oxygen consumption

- charged slip

-

2 minutes

- Cash Clerk on-duty

D. Others/Miscellaneous

CITIZENS CHARTER

Step 2

Activities To issue Official Receipts(OR) for every payment made by various creditors such as:

Form

Fee

Processing Time

Person Responsible

a) Drugs & Medicines

Official Receipt

-

2 minutes

- Cash Clerk on-duty

b) Laboratory & Other Medical Procedures

Official Receipt

-

2 minutes

- Cash Clerk on-duty

b.1 Laboratory examinations

Official Receipt

-

2 minutes

- Cash Clerk on-duty

b.2 Dental services

Official Receipt

-

2 minutes

- Cash Clerk on-duty

b.3 X-ray/Ultrasound & others

Official Receipt

2 minutes

- Cash Clerk on-duty

c. Hospital Bills

Official Receipt

-

2 minutes

- Cash Clerk on-duty

c.1 Donation

Official Receipt

-

2 minutes

- Cash Clerk on-duty

d.1 Affiliation Fee

Official Receipt

-

2 minutes

- Cash Clerk on-duty

d.2 Bid documents(non-refundable)

Official Receipt

-

2 minutes

- Cash Clerk on-duty

d.3 Performance Bond(refundable)

Official Receipt

-

2 minutes

- Cash Clerk on-duty

D. Others/Miscellaneous

CITIZENS CHARTER

Step

Activities d. 4 Professional Fee

Form Official Receipt

Fee -

Processing Time 2 minutes

Person Responsible - Cash Clerk on-duty

d.5 Hospital share from Pay Consultation

Official Receipt

-

2 minutes

- Cash Clerk on-duty

d.6 OPD Card

Official Receipt

-

2 minutes

- Cash Clerk on-duty

d.7 Watcher's ID

Official Receipt

-

2 minutes

- Cash Clerk on-duty

d.8 Oxygen consumption

Official Receipt

-

2 minutes

- Cash Clerk on-duty