Bank of Baroda Bank of India Canara Bank Dena Bank Indian Bank Oriental Bank of Commerce Punjab National Bank State Bank of India Union Bank of India UCO Bank
Private Sector Banks Centurion Bank Ltd. Federal Bank Ltd. HDFC Bank ICICI Bank IndusInd Bank Ltd. ING Vyasya Bank Ltd. South Indian Bank Ltd. UTI Bank Ltd. (Axis Bank Ltd.) Vijaya Bank Yes Bank Ltd. Foreign Sector Banks ABN-AMRO Bank N.V. Bank of America NA BNP Paribas Barclays Bank PLC Chinatrust Commercial Bank Citibank N.A. Deutsche Bank AG DBS Bank Ltd. HSBC Ltd. Standard Chartered Bank 335
We are doing a survey for purely academic purposes on the area of Human Resource in Banking Sector. We would be grateful if you could spare a few minutes to participate in it. Your responses will not be disclosed to anyone. Thank you for your cooperation.
Each Question has a choice of five responses ranging from (+2 to -2) Strongly Agree to Strongly Disagree. Kindly assign rating to each question. Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
+2
+1
0
-1
-2
Sr. No
Question
Rating (+2, +1 , 0, -1, -2)
1
Changes made in your organization are a reaction to circumstances.
2
Your organization has made continuous changes in its products and services.
3
Your organization has made continuous changes in its processes.
4
Your organization recognizes change in customer preferences.
5
Your organization is able to anticipate changes, either internal or in external environment.
6
Your organization recognizes change as a crucial act.
7
Change is thought of as a process in your organization.
Change is implemented on a continuous basis in your organization.
336
10 11
Your organization is able to achieve both tangible and intangible goals. Employees are well aware of their respective service level agreements.
12
Your organization has a purpose of existence in the society.
13
Core values and principles are clearly defined in your organization.
14
Organizational goals are realistic.
15 16
Mergers/Acquisitions, Integration/Diversification are considered important strategies for growth in your organization. Financial objectives of your organization such as revenue, earnings or return on investment etc. are achievable and realistic.
17
Resources are utilized in a synergetic manner (2+ 2 = 5).
18
Diversity exists within your organization workforce.
19
Employee expectations change continuously from the organization.
20
Technological changes are appreciated and absorbed with swiftness.
21
There have been change in your organization structure owing to a restructuring.
22
Customer‟s preferences have changed in the past few years.
23 24 25
Your organizational plans and policies are influenced by India's economy. Your organization consider its employees as value creators and its policies also reflect the same. Consistent joint efforts from superiors, peers and subordinates is present during day to day functioning.
26
Information from top management is clear and consistent.
27
Your organization encourages employees to provide creative suggestions.
28
Your organization encourage participative style.
29
Your job gives you enough prospects to resolve problems.
30
Improvement in quality of life of employee‟s and customer‟s is emphasized.
31
Feedback is provided to employees in a regular and planned manner.
32
Conflicts occur sometime between employees and management.
33
Grievances and their resolutions are handled in a proper manner.
337
34 35 36 37
Individual career planning is part of HR Strategy. Employees are allowed to choose flexible benefits like medical, insurance and retirement benefits. Employee family friendly polices like childcare, flexible work time are realized. Programs/campaigns on health awareness or related issues are regularly conducted.
38
Working conditions provided to employees are good.
39
There exist effective Human Resource Practices in your organization.
40
Manpower planning is efficient in terms of right person at the right place and at right time.
41
There are strategies to control personnel cost to as low as possible.
42
Your organization is able to attract the best talent.
43
Employees are provided guidance and given training.
44
Employees take responsibilities of the decisions made by them.
45
There is a continuous effort to improve skills and competency of employees.
46
Employees efficiency is closely measured.
47
Better performance is facilitated by rewarding employees.
48
Recognition, rewards are as per merit and on long term basis.
49
All groups of the workforce are equally managed (age, gender, race, religion etc).
50
Processes like hiring, training have been outsourced.
51
Each customer is considered valuable.
52
Customers need gaps are closed by continuous new product development.
53
Customer-service procedures have changed in the past.
54 55
Your organization emphasizes on providing a good service to customers. While formulating HR strategies, are cultural differences between headquarters and branches considered.
56
Differences in opinions are accepted liberally among employees.
57
Completing an assigned task timely is considered as a significant measure in your organization. 338
58
Your organization have a well defined structure for decision-making.
59
Your organization allow open communication to employees.
60
Managers and co-workers provide mutual support.
61
There exist shared purpose among employees.
62
There exists well integrated strategies within the organization.
63
There are cultural differences between headquarters and branches.
4 Your organization recognizes change in customer preferences. 5. Your organization is able to ... Your organization emphasizes on providing a good service to customers. 55 ... 66 New business ideas are well accepted. 67 Your organization ...
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