WYOMING DEPARTMENT OF ADMINISTRATION & INFORMATION
PERFORMANCE MANAGEMENT SURVEY, JUNE 2016 This report provides the percentage of respondents answering positively on a four-point Likert-type scale of agreement to the following seven dimensions of customer service:
Timeliness Provides services in a timely manner. Accuracy Provides services correctly the first time. Courteous Employees are courteous and professional. Expertise Employees demonstrate knowledge and expertise. Safeguard Employees safeguard sensitive information. Informative Makes information easily available. Clear Communicates clearly with you.
WYOMING DEPARTMENT OF ADMINISTRATION & INFORMATION
- HUMAN RESOURCES DIVISION
80%
86%
87%
CONTACTS
Accuracy
EMPLOYEES
Expertise
100% 77%
Safeguard
74%
Informative
EXECUTIVES
CONTACTS
65% EXECUTIVES
CONTACTS
EMPLOYEES
EXECUTIVES
CONTACTS
73%
Clear
71% EMPLOYEES
87%
EMPLOYEES
95%
EMPLOYEES
81%
Courteous
93%
95%
EXECUTIVES
EXECUTIVES
CONTACTS
95%
EXECUTIVES
CONTACTS
EMPLOYEES
76%
Timeliness
92%
84%
72% EXECUTIVES
CONTACTS
75%
90%
EMPLOYEES
Survey Results
WYOMING DEPARTMENT OF ADMINISTRATION & INFORMATION
EXECUTIVES
91% 80%
Timeliness
93%
- BUDGET DIVISION
EXECUTIVES
88%
CONTACTS
88%
CONTACTS
Survey Results
Accuracy
95%
93%
Expertise
Courteous 97%
Safeguard
Informative
86%
77%
EXECUTIVES
74%
CONTACTS
CONTACTS
EXECUTIVES
CONTACTS
86%
EXECUTIVES
98%
EXECUTIVES
CONTACTS
EXECUTIVES
CONTACTS
80%
Clear
WYOMING DEPARTMENT OF ADMINISTRATION & INFORMATION
Survey Results
- GENERAL SERVICES DIVISION
92%
90%
EXECUTIVES
EMPLOYEES
Accuracy
95%
92%
EXECUTIVES
EMPLOYEES
Expertise
Courteous
92%
Safeguard
76%
EMPLOYEES
76%
EXECUTIVES
EMPLOYEES
EXECUTIVES
86%
92%
Informative
EMPLOYEES
95%
86%
EXECUTIVES
EXECUTIVES
87%
EMPLOYEES
EXECUTIVES
Timeliness
EMPLOYEES
80%
79%
Clear
WYOMING DEPARTMENT OF ADMINISTRATION & INFORMATION
Survey Results
- ECONOMIC ANALYSIS DIVISION 88%
CONTACTS
CONTACTS
86%
Timeliness
Accuracy
91%
CONTACTS
Courteous
Expertise
CONTACTS
89%
CONTACTS
86%
CONTACTS
89%
CONTACTS
89%
Safeguard
Informative
Clear
WYOMING DEPARTMENT OF ADMINISTRATION & INFORMATION
Survey Results
- WYOMING STATE LIBRARY 95%
CONTACTS
CONTACTS
93%
Timeliness
Accuracy
95%
CONTACTS
Courteous
Expertise
CONTACTS
98%
CONTACTS
98%
CONTACTS
98%
CONTACTS
95%
Safeguard
Informative
Clear
WYOMING DEPARTMENT OF ADMINISTRATION & INFORMATION
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