2015 external survey 8

The Regional Field Managers are the greatest asset They are all very knowledgeable and very willing to help Unfortunately many other DHSEM employees lack basic common courtesy and sincere willingness to help

4/28/2016 7 43 AM

9

might know who to contact for questions but actual resolution and problem solving rarely occur Customer service seems to be a high priority but it is not uncommon to have phone calls go unanswered and emails not returned from individuals within the division DHSEM doesn't seem interested in actually fixing problems or having open conversations to work collaboratively with the locals They appear to be customer service centered until things have to get accomplished then it stops

4/28/2016 7 14 AM

10

Responsiveness from the PA Applicant Assistance Team could be better especially on the tough issues that really need to be talked through Staff on this Team have stated that they would provide resolution to issues but then not followed through in a timely manner or not followed through at all Also there are some good suggestions for

4/27/2016 9 43 PM

improvement to EMGrants which staff simply state aren't possible shouldn't they offer to at least ask the software writers? 11

DHS/EM service suffers from lack of adequate staff especially in the area of training and education MT task book review and approval

4/27/2016 2 40 PM

12

Many sections are very good like P O recovery and operations Others like field services folks at South Metro are not

4/27/2016 2 16 PM

13

They need to return phone calls and emails to start

4/27/2016 7 55 AM

14

The negative responses are based on interaction with the Field Officer The positive responses are based on interaction with the Recovery staff and Exercise and Training staff The field officers negatively countered the

4/26/2016 4 01 PM

excellent experiences with the Recovery and Exercise staff 15

you need a section called "unable to evaluate" 'm basing my answers above on a perceived notion via emails

4/26/2016 2 31 PM

16

Micki Trost is a pleasure to work with and readily accessible to assist

4/26/2016 10 55 AM

17

The team working with CDBG DR is particularly responsive helpful and collaborative

4/26/2016 9 23 AM

18

DHSEM has provided strong management partnerships and collaboration in multiple projects in preparedness response and recovery that our jurisdiction has experienced in the last few years

4/26/2016 9 16 AM

19

Would like to see consistent messages with other partners regarding wildfire

4/26/2016 8 53 AM

20

The lack of overall leadership at DHSEM and the rotating door of employees makes it difficult to establish relationships and know who to talk to regarding issues

4/25/2016 5 53 PM

21 22

work specifically with the MARS team they are consistently competent There is a big disconnect between the troops in DHSEM and the leadership Leadership seems to be unaware that

4/25/2016 4 00 PM 4/25/2016 3 49 PM

they are over working their staff and handicapping them with no budget 23

Thanks for all you do as we continue to learn together and be partners

4/25/2016 2 35 PM

24

99% of the staff is well above average in knowledge and customer services

4/25/2016 11 22 AM

25

My field manager is extremely helpful knowledgeable and has relieved a lot of my stresses Being a new EM Paul's

4/25/2016 11 21 AM

help has been invaluable and we are very appreciative 26

Your office staff liaisons engineer's the whole DHSEM group has been extremely helpful to the City of Manitou Springs We really appreciate all the constant help in getting us through these disasters Many many Thanks S

4/25/2016 10 49 AM

Cobau 27

t can be difficult to get straight answers

4/25/2016 10 48 AM

28

Field Managers Rock

4/25/2016 10 41 AM

29

What ever my needs are and or questions have are always quickly responded to

4/25/2016 10 26 AM

3 / 65

2015 external survey 14

felt staff were responsible

4/25/2016 2 35 PM

15

The Mitigation department does very well however chose the number for overall

4/25/2016 12 55 PM

16

EOC and Field Managers are 10's

4/25/2016 11 22 AM

17

Somehow issues become very complex and huge meaningless unreadable reports are written

4/25/2016 10 48 AM

5 / 65

2015 external survey

Q4 What can DHSEM do to better meet expectations for your agency? Please share up to three items. Answered: 52

Skipped: 97

#

Responses

Date

1

Continue to keep local EM in the loop as much as possible The biggest issue is when personnel or organization changes take place it is difficult to keep track

5/4/2016 11 20 AM

2

Cont communiction

5/3/2016 11 16 AM

3

Don't spread your people so thin

5/2/2016 5 02 PM

4

Continue the great communication and collaboration

5/2/2016 2 20 PM

5

cannot think of anything

'm quite happy with DHSEM

4/29/2016 7 31 PM

6

The paperwork and reports are quite complicated but again Dave Osborn goes out of his way to guide me through the process

4/29/2016 9 00 AM

7

Get involved Develop a resource mobilization plan

4/28/2016 5 51 PM

8

Coordinated effort between state agencies including DHSEM CDPHE Homeland Security Grant (Preparedness) Mitigation and Recovery RETAC Citizen Corps MRC Water Quality and Control and DFPC as it relates to program and process alignment Deliverables that compliment each other will increase capability significantly at the local and state level

4/28/2016 2 05 PM

9

Explain to us what gives the authorization to wear a badge have seen him wear it on three different times He is not law enforcement Just trying to show how he is important But that is disrespectable

4/28/2016 1 03 PM

10

More local input into grant metrics and requirements specifically EMPG Whole Community planning and preparedness is a goal and significant priority for many jurisdictions but is consistently undervalued at the state level

4/28/2016 12 37 PM

and is absent from grant metrics and associated tasks This causes a real or perceived disconnect in the priorities of locals and priorities of DHSEM 11

Be more visible to agencies in the jurisdictions

4/28/2016 8 26 AM

12

Visibility

4/28/2016 8 18 AM

13

DHSEM continues to do an excellent job and our Regional Field Manager is always available and ready to assist in any

don't know who to talk to and don't know what DHSEM can do to work with my agency

4/28/2016 7 46 AM

way needed Keep up the great work 14

Make a plan that shows what the direction of the agency is for the next 3 to 5 years Create measurable objectives in line with that plan and report out to the stakeholders Stop telling us you are overworked and understaffed every

4/28/2016 7 14 AM

single local agency has the same issue but doesn't use it as their mantra for not accomplishing things 15

n addition to my previous comments one more suggestion is that a dedicated RFR review team be designated to each applicant A dedicated team would learn the intricacies of our agency and documentation which would build much more efficient cursory/detailed reviews

4/27/2016 9 43 PM

16

Collaborate on training and education plan mprove approval for MT task books and re certifications Provide text books and material relative to CS 300 and CS 400 training sponsored by DHS/EM

4/27/2016 2 40 PM

17

Listen to the ideas we come up with instead of dismissing them

4/27/2016 2 16 PM

18

More availability to assist smaller organizations

4/27/2016 1 26 PM

19

Trust your field people in the field to get you vetted information as soon as possible in critical events so they can

4/27/2016 11 27 AM

spend their time helping and not gathering information for directors as their top priority 20

The only item for improvement would be to communicate the time frame for decisions on funding

4/27/2016 10 50 AM

21

County specific programs County population and risk based goals

4/27/2016 10 47 AM

22

f someone calls or emails them return to call or email Every County needs to be treated equally EMPG requirements are above what any other state is doing

4/27/2016 7 55 AM

23

They offer solutions when they find an error or a problem

4/26/2016 5 34 PM

7 / 65

2015 external survey 24

1 Have DHSEM Field Officers who can develop trust with local agencies 2 The Recovery and Exercise staff are awesome

4/26/2016 4 01 PM

25

Priority needs to be put on customer service t still feels like lip service from certain sections while others will move the world to get things for you

4/26/2016 12 38 PM

26

Better fillable forms for reporting

4/26/2016 10 26 AM

27

Continue to keep open lines of communication and transparency in sharing information

4/26/2016 9 16 AM

28

Coordinate wildfire messages with other partner agencies within CO t seems that DFPC is doing their own thing while other agencies are working together for consistent messages (e g One Less Spark Fire Adapted Communities)

4/26/2016 8 53 AM

29

Have the leadership be more response to requests for guidance and decisions

4/26/2016 8 35 AM

30

Remember that most areas are a one person operation for Emergency Management and that we answer to local officials and are not able to meet State and/or Federal requirements such as metro areas are Provide training for our level of capability not the standard wishful thinking that most "mandatory" classes provide Give credit for small day to day events because that is where the relationships develop basic training begins and experience starts not sitting in an EOC waiting for a large event to happen every few years

4/26/2016 8 35 AM

31

NOT see every event as an emergency and overreact

4/26/2016 7 09 AM

32

Be prepared to send out supporting data for new requirements Templates etc

4/26/2016 6 53 AM

33

More Local Training

4/26/2016 6 35 AM

34

1 Hire upper level management with leadership skills and overall management skills 2 Develop processes and procedures that work across sections within the division and communicate to all 3 Hold people accountable

4/25/2016 5 53 PM

35

There have been many changes in staff in the last few years Because of that and other causes policies and procedures have changed DHSEM could do a bit better job on informing the local EM's as to what these policy changes are and what we must do on the local end to accommodate these changes speak specifically of hosting State and Regionally sponsored courses Other than that have no suggestions THANKS FOR ALL YOU AT DHSEM DO

4/25/2016 4 56 PM

36

N/A

4/25/2016 4 00 PM

37

have pushed for years to have the state grant requirements be goal orientated And the last two years are close to what hoped for But get the feeling at least some of the state people are standing watching hoping we fail This should be one concerted effort to make all of Colorado a safe ready place Not just the counties where the field manager or other state person happens to like the emergency manager have heard more than one state person say

4/25/2016 3 57 PM

the state should keep all the funds as they are the ones that have to handle all the emergencies f this is true perhaps you should look at the EM academy if the fore mentioned is true it’s failed How about an ongoing in the field program that builds on the strengths of all the county EMs and not the constant threats of getting rid of us or taking away the funds we work with Well guess since we are losing funds it’s not a threat but a fact love my job enjoy being able to help people would just like to be able to do it and improve at it with help and encouragement Keep the grant managers out of Emergency Management that is our job not theirs Look at how today we received information to help us build our website and facebook stronger with information that is the kind of help we should be getting in all the areas from the state 38

fill your open positions give your staff a health environment to work in stop the bleeding

4/25/2016 3 49 PM

39

Continue the excellent information sharing

4/25/2016 3 42 PM

40

Continue the information sharing that you do so well already

4/25/2016 3 40 PM

41

Compared to CDOT you are Great Keep doing what you are doing Keep communications open

4/25/2016 2 35 PM

42

Answe the phone

4/25/2016 1 21 PM

43

Distribute org charts

4/25/2016 12 55 PM

44

Follow through on commitments Deliver promised due dates Be more receptive to feedback

4/25/2016 12 51 PM

45

More people like Paul Eller Acknowledge disaster occur south of 70 More advanced training opportunities

4/25/2016 11 22 AM

46

think right now DHSEM is going great

4/25/2016 11 21 AM

47

Make sure that email requests are attended to and not over looked

4/25/2016 11 10 AM

48

mprove customer service Adopt a "yes" culture instead of an obstructionist and protective culture of "no "

4/25/2016 10 52 AM

8 / 65

2015 external survey 49

Don't say they are going to do things they are not Keep personal opinion out of it and just give true facts based on grant requirements and law Don't come in unless invited

4/25/2016 10 48 AM

50

Almost all of the concerns rely on the Regional Field Manager The trust has already been established and is very helpful when needed

4/25/2016 10 30 AM

51

continue to offer classes continue to be available for response act as partners in the processes

4/25/2016 10 26 AM

52

Be more responsive to needs of local agencies rather than dictating what locals must do

4/25/2016 10 13 AM

9 / 65

2015 external survey

Q5 First and Last Name (Optional) Answered: 33

#

Skipped: 116

Responses

Date

1

5/4/2016 11 20 AM

2

5/3/2016 1 25 PM

3

5/2/2016 5 02 PM

4

5/2/2016 2 20 PM

5

4/29/2016 7 31 PM

6

4/29/2016 12 41 PM

7

4/29/2016 9 00 AM

8

4/28/2016 6 23 PM

9

4/28/2016 5 51 PM

10

4/28/2016 12 37 PM

11

4/28/2016 9 27 AM

12

4/28/2016 8 18 AM

13

4/28/2016 7 46 AM

14

4/27/2016 10 50 AM

15

4/27/2016 10 47 AM

16

4/26/2016 5 34 PM

17

4/26/2016 4 01 PM

18

4/26/2016 12 49 PM

19

4/26/2016 10 55 AM

20

4/26/2016 9 18 AM

21

4/26/2016 9 16 AM

22

4/26/2016 8 23 AM

23

4/26/2016 6 53 AM

24

4/26/2016 6 35 AM

25

4/25/2016 4 56 PM

26

4/25/2016 4 00 PM

27

4/25/2016 3 42 PM

28

4/25/2016 3 40 PM

29

4/25/2016 2 35 PM

30

4/25/2016 11 21 AM

31

4/25/2016 11 10 AM

32

4/25/2016 10 55 AM

33

4/25/2016 10 49 AM

10 / 65

2015 external survey

Q6 Title (Optional) Answered: 31

Skipped: 118

#

Responses

Date

1

Emergency Manager

5/4/2016 11 20 AM

2

Chief of Police

5/2/2016 5 02 PM

3

SLV Regional EPR

5/2/2016 2 20 PM

4

Conejos County EM

4/29/2016 7 31 PM

5

Mineral County EM

4/29/2016 9 00 AM

6

Alamosa County Emergency Manager and Airport Manager

4/28/2016 6 23 PM

7

Battalion Chief

4/28/2016 5 51 PM

8

Emergency Management Coordinator

4/28/2016 12 37 PM

9

Chief of Police

4/28/2016 9 27 AM

10

Manager of Emergency Preparedness & Fire Safety

4/28/2016 8 18 AM

11

Commander

4/28/2016 7 46 AM

12

Executive Director

4/27/2016 10 50 AM

13

Emergency manager

4/27/2016 10 47 AM

14

Business Ops Mgr

4/26/2016 5 34 PM

15

Deputy Chief for Emergency Management

4/26/2016 4 01 PM

16

data coordinator

4/26/2016 2 31 PM

17

Emergency Manager

4/26/2016 12 49 PM

18

Captain P O/Community Outreach

4/26/2016 10 55 AM

19

Logan County Finance Director

4/26/2016 9 18 AM

20

Emergency and Safety Administrator

4/26/2016 9 16 AM

21

nterim Director of Aviation

4/26/2016 8 23 AM

22

Grant Coordinator

4/26/2016 6 53 AM

23

Land Use / OEM Director

4/25/2016 4 56 PM

24

Director CDBG DR Grant

4/25/2016 4 00 PM

25

Deputy Fire Chief

4/25/2016 3 42 PM

26

Deputy Fire Chief

4/25/2016 3 40 PM

27

Grants Soecialists

4/25/2016 2 35 PM

28

EM

4/25/2016 11 21 AM

29

Town Clerk

4/25/2016 11 10 AM

30

Disaster Program Manager Red Cross Southeastern CO

4/25/2016 10 55 AM

31

nterim Public Services Director

4/25/2016 10 49 AM

11 / 65

2015 external survey

Q7 Email Address (Optional) Answered: 30

# 1

Skipped: 119

Responses

Date

@

5/4/2016 11 20 AM

2

3/2016 1 25 PM

3

5/2/2016 5 02 PM

4

5/2/2016 2 20 PM

5

4/29/2016 7 31 PM

6

29/2016 9 00 AM

7

4/28/2016 6 23 PM

8

4/28/2016 5 51 PM

9

4/28/2016 12 37 PM

10

4/28/2016 9 27 AM

11

4/28/2016 8 18 AM

12

4/28/2016 7 46 AM

13

4/27/2016 10 50 AM

14

4/27/2016 10 47 AM

15

26/2016 5 34 PM

16

4/26/2016 4 01 PM

17

4/26/2016 10 55 AM

18

4/26/2016 9 18 AM

19

4/26/2016 9 16 AM

20

4/26/2016 8 23 AM

21

4/26/2016 6 53 AM

22

4/26/2016 6 35 AM

23

25/2016 4 56 PM

24

4/25/2016 4 00 PM

25

4/25/2016 3 42 PM

26

4/25/2016 3 40 PM

27

4/25/2016 2 35 PM

28

4/25/2016 11 21 AM

29

4/25/2016 11 10 AM

30

4/25/2016 10 49 AM

12 / 65

2015 external survey 3

Education

4/27/2016 9 17 AM

4

First Responder Volunteer

4/26/2016 6 35 AM

14 / 65

2015 external survey 5

their reports are generally provided after posted on national media Not helpful

4/25/2016 9 45 PM

6

believe that the C AC could be an essential function at the state level but still see no benefit at the local level nformation provided is information that is easily obtained from other sources

4/25/2016 5 55 PM

7

We used to receive information and updates from C AC however no longer do

4/25/2016 12 56 PM

8

EMs don't get reports

4/25/2016 10 48 AM

17 / 65

2015 external survey

Q11 What could the CIAC do to serve you better in 2016? Answered: 19

Skipped: 130

#

Responses

Date

1

Share information Educate first responders on current threats and how to spot activity f there isn't any work be honest and eliminate positions and costs

4/28/2016 5 52 PM

2

Read the monthly TLO reports and follow up with those that have noted they do not know what the CTAC call is and other requests submitted month after month f the intent of the monthly report is only for stats and there is no interest in answer questions provided on said reports remove the questions and inquiries

4/28/2016 2 14 PM

3

Provide products that will help first responders not provide an AAR of an event that already happened feel that most of the products see are summaries of events that already took place this does not help us do not feel that the intelligence that the C AC is receiving is shared with all stakeholders am somewhat confused on what the C AC provides us since only see AAR's of an event that already took place

4/28/2016 9 33 AM

4

Provide products that help first responders at the time not days or weeks later when an event is over

4/28/2016 8 48 AM

feel like most

of the products are dated and serve as an overview of what already happened more of an AAR than anything 5

N/A

4/28/2016 8 21 AM

6

Keep up the great work

4/28/2016 7 47 AM

7

More state based intel More in the weeds intel on infrastructure threat issues

4/27/2016 7 57 AM

8

nformation share with the field f you want data from the field to support your needs the field needs information to support their needs

4/26/2016 12 42 PM

9

Provide analysis and reports in a more timely manner And provide information we have not already ready through other media sources

4/25/2016 9 45 PM

10

Answer a phone call or email

4/25/2016 5 55 PM

11

Continue to share information in as timely a manner as possible

4/25/2016 3 43 PM

12

Continued information sharing in as timely a manner as possible

4/25/2016 3 41 PM

13

Continued info for fire/EMS/EM

4/25/2016 1 35 PM

14

Provide regular updates to UAST/NCR board meetings Provide more forward looking analysis on man made hazards

4/25/2016 1 26 PM

15

Transparency share information

4/25/2016 12 56 PM

16

Share information they have

4/25/2016 12 42 PM

17

give EMs reports

4/25/2016 10 48 AM

18

Provide information before we see it on the news

4/25/2016 10 14 AM

19

More TLO's in schools

4/25/2016 10 13 AM

18 / 65

2015 external survey

Q12 Is there a recent example you can provide where we have not met your expectations from the CIAC? Answered: 12

Skipped: 137

#

Responses

Date

1

No information shared with Fire departments for 2 years

4/28/2016 5 52 PM

2

Will provide information later

4/28/2016 2 14 PM

3

have not seen a brief or any other product from the C AC in over 6 months Maybe my email was taken off the distro list Maybe the C AC should check their distro lists from time to time use to deal with Dan Johnson but since he left have no idea who replaced him or who to get a hold of

4/28/2016 9 33 AM

4

Briefings and other products coming from the C AC do not help first responders in the field They are outdated by the

4/28/2016 8 48 AM

time we receive them 5

N/A

4/28/2016 8 21 AM

6

The C AC is always available and please with their service

4/28/2016 7 47 AM

7

Special Events Data Call Nothing ever provided back to the field regarding the information collected even if it is something as simple as no threats or identified chatter to your event(s) This needs to be shared not only with the LE but also the EM side since that is where the tasking is being sent to

4/26/2016 12 42 PM

contacted C AC personnel several time by email and phone and did not get a call back until finally called the C AC

4/25/2016 5 55 PM

8

director 9

N/A

4/25/2016 3 43 PM

10

N/A

4/25/2016 3 41 PM

11

See comments above no updates from C AC

4/25/2016 12 56 PM

12

No because we never hear from them Other sources are more informative

4/25/2016 12 42 PM

19 / 65

2015 external survey

Q15 What could the GIS program do to serve you better in 2016? Answered: 3

Skipped: 146

#

Responses

Date

1

N/A

4/28/2016 2 15 PM

2 3

don't ask a lot but at least tell me if you are notgoing to follow through on my requests More local training

4/27/2016 2 20 PM 4/26/2016 6 37 AM

22 / 65

2015 external survey

Q16 Is there a recent example you can provide where we have not met your expectations? Answered: 3

Skipped: 146

#

Responses

Date

1

None Continually exceed expectations )

4/28/2016 2 15 PM

2

Needed a county map with the different parcles of land identified by ownership local state or federal just to get ready for the wildfire season and have not hearda thing

4/27/2016 2 20 PM

3

No

4/26/2016 6 37 AM

23 / 65

2015 external survey

Q19 What could this program do to serve you better in 2016? Answered: 8

Skipped: 141

#

Responses

Date

1

More outreach from the Critical nfrastructure program had no idea there was a program for this at the state level s this a new program? The outreach the Cyber program has been well received

4/28/2016 9 40 AM

2

did not know that they state has a critical infrastructure program

4/28/2016 8 50 AM

3

Educate locals on what they do and what products are available to assist in H RA and TH RA creation

4/28/2016 7 17 AM

4

Lead the development and sustainment of a statewide collaboration committee among critical infrastructure owner/operator security and emergency management leaders

4/27/2016 7 59 AM

5

Actually involve the field

4/26/2016 12 42 PM

6

Explain better what she does and requires that will actually improve my job job not just create more work on my part

4/26/2016 8 37 AM

7

This program is exceeding expectations Keep up the good work

4/25/2016 5 56 PM

8

Give us a point contact for submitting information and share whatever results of the information submitted that may exist

4/25/2016 5 00 PM

26 / 65

2015 external survey

Q20 Is there a recent example you can provide where we have not met your expectations? Answered: 6

Skipped: 143

#

Responses

Date

1

Not knowing they was a Critical nfrastructure program

4/28/2016 9 40 AM

2

wish there was more outreach about these two programs heard of the state cyber security program but to this date have not seen any helpful documents that could help our organization

4/28/2016 8 50 AM

3

can't because we never see or get reports from this program to know what they do or what they can offer us They do engage with stakeholders in my city with out looping EM in and that is frustrating

4/28/2016 7 17 AM

4

Doesn't seem like the field is involved in anything

4/26/2016 12 42 PM

5

Unknown see above

4/25/2016 5 00 PM

6

none

4/25/2016 11 25 AM

27 / 65

2015 external survey 6

This is most directed at the three people at South Metro and no the Regional Field Manager Feels like am being shunned

4/27/2016 2 22 PM

7

Micki does a great job keeping me posted on the progress of the work

4/26/2016 2 33 PM

8

More Local Training

4/26/2016 6 38 AM

9

Field Services continues to be one of the greatest assets of DHSEM as it provides direct technical assistance and customer support to locals

4/25/2016 5 58 PM

10

Kevin is a very caring and dedicate person Thank you for having him as our RFM when Kevin is not available others fill in with equal dedication n short your field services program rocks

4/25/2016 5 03 PM

11

Sorry am lost here we are talking about what? And who has access to it?

4/25/2016 4 02 PM

12

field services is a strong point and makes everyone look good

4/25/2016 3 51 PM

13

This seems to be the only program within DHSEM from which we receive consistently strong customer service and a positive attitude

4/25/2016 10 54 AM

14

NE Field Manager does a great job and very responsive when we need him

4/25/2016 10 43 AM

30 / 65

2015 external survey

Q23 What could this program do to serve you better in 2016? Answered: 13

Skipped: 136

#

Responses

Date

1

Fill the vacancy for our regional field manager

5/2/2016 5 04 PM

2

Fully stffed

4/28/2016 10 51 AM

3

Cory keep up the good work

4

When jurisdiction completes the agreed upon goals in the EMPG contract the jurisdiction should be considered to receive more that a minimum grant nformation could be provided by DHS/EM comparing the performance of all jurisdictions that receive funding contracted gross vs actual amount received based upon these performance measures

4/27/2016 4 11 PM

5

mprove collaboration with municipal government in service area

4/27/2016 2 42 PM

6

may be a small program but at least recognize i exist

4/27/2016 2 22 PM

know it can be hard at times

4/28/2016 9 41 AM

7

Communicate with everyone

4/27/2016 7 57 AM

8

f Field Services are the only ones allowed to teach certain courses then they should all be required to be certified to teach those courses AW FEMA requirements so that their are enough instructors so that the complaint that Field Managers are not being overworked is heard

4/26/2016 12 46 PM

9

love working with my assigned field manager but if gets involved then things go to xxxx Just because he was former military doe not mean he can dictate how do my job that's up to my commissioners And the threats just keep coming about you have to do it this way or will cut off your grant funds Just like the home land security grant

4/26/2016 8 44 AM

getting EMPGs is starting to be just as much of a hassle Just hope the field manager does not retire or leave soon 10

Be less grants driven and regulation driven and assist more with the issues facing local governments

4/25/2016 5 58 PM

11

've yet to find deficiency

4/25/2016 5 03 PM

12

The program has been very helpful keep doing what you're doing for us

4/25/2016 11 23 AM

13

When assistance is requested any kind of response would be welcome

4/25/2016 10 16 AM

31 / 65

2015 external survey

Q24 Is there a recent example you can provide where we have not met your expectations? Answered: 8

Skipped: 141

#

Responses

Date

1

No

5/2/2016 5 04 PM

2

See the map issue

4/27/2016 2 22 PM

3

Placed a call the a Field Manager about credentialing and never heard from them?

4/27/2016 7 57 AM

4

Director Kline has the story

4/26/2016 4 03 PM

5

G191/G402 the only requirement from FEMA to teach these courses are to be 402 certified n Colorado you have to be a Field Manager That is a silly policy if only a couple field managers can teach it Every 402 qualified individual should be able to teach these courses

4/26/2016 12 46 PM

6

Answering emails

4/26/2016 8 44 AM

7

none

4/25/2016 11 25 AM

8

No

4/25/2016 11 23 AM

32 / 65

2015 External Survey Final_Redacted.pdf

Page 3 of 65. 8 The Regional Field Managers are the greatest asset They are all very knowledgeable and very willing to help. Unfortunately many other DHSEM ...

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